Tahira Naheed
Windsor,Canada
Summary
I am an active listener, highly detail-oriented, analytical and problem solver team player with a strong ability to handle multiple projects simultaneously while maintaining a high degree of accuracy. Experienced in providing comprehensive technical support and successfully resolving complex technical issues. I can work independently with discipline and motivation to succeed in a remote environment. I have over 7 years of bookkeeping experience where I have been able to successfully handle multiple projects independently. I am looking for full-time position where I can passionately help people and that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Technical Support Representative
Intuit Inc. USA| QuickBooks Online
06.2021 - 07.2024
- Efficiently managed and resolved customer software technical issues and answered customer inquiries over phone related to following:
- Account setup, Bank reconciliation, advanced troubleshooting, data migration, Payroll Corrections, initiation of Product investigations.
- Work with T2 support efficiently to ensure First Call Resolution (FCR) and to handle customer escalations.
Full Charge Bookkeeper/Assistant Controller/Payroll Administrator
Canadian Wealth Management Ltd
05.2008 - 01.2012
- Accomplishments included: Developed and implemented internal control system with the help of CFO to safeguard company financial assets, promote efficient and effective operations, ensure the reliability and integrity of financial information, and to ensure compliance
- Handled all accounting functions independently
- Duties and responsibilities included: Prepared weekly, monthly, quarterly, and annual management reports
- Prepared all types of complicated journal entries and posted them to computerized accounting system (QuickBooks) Managed all tasks of accounts payables and accounts receivables
- Prepared monthly reconciliation of 5 bank accounts which includes one of Mutual funds trust account
- Prepared and managed semi-monthly payroll and benefits for 30 employees on a timely basis
- Maintained continuity schedules for various balance sheet items Skills Analytic Communication Self-organized Detail-oriented Management Documentation MS Excel Google Sheets QuickBooks Online Product Troubleshooting
- Maintained all types of intercompany receivables and payables (within 4 entities and with parent company) Filed GST returns on quarterly basis
- Filed employee T4 returns on yearly basis Assisted with various year end close activities Prepared working papers as required for year- end financial statements
- Prepared draft reports and schedules for external auditors and answered various audit questions in order to complete their year-end audit.
Education
B. Comm (Honours Business Administration) - Accounting
University of Windsor
Windsor, Ontario04.2008
Skills
- Analytic
- Communication
- Self-organized
- Detail-oriented
- Management
- Documentation
- MS Excel
- Google Sheets
- QuickBooks Online Product Troubleshooting
Personal Information
Title: Intuit Certified QuickBooks Online Pro-Advisor
Timeline
Technical Support Representative
Intuit Inc. USA| QuickBooks Online
06.2021 - 07.2024
Full Charge Bookkeeper/Assistant Controller/Payroll Administrator
Canadian Wealth Management Ltd
05.2008 - 01.2012
B. Comm (Honours Business Administration) - Accounting
University of Windsor
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