Tahid B. Soule
Toronto,Canada
Summary
Professional case management expert with strong track record in client advocacy and resource coordination. Skilled in navigating complex situations, fostering team collaboration, and driving impactful results. Adept at problem-solving, maintaining flexibility in dynamic environments, and ensuring seamless communication across all levels. Known for reliability, empathy, and strategic planning skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Ministry of Government & Consumer Services
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Programs & Policy Consultant
Princess Margaret Cancer Foundation
01.2019 - 01.2020
- Co-managed a 2 million EU funded project towards the development of decision support system for the improvement of cancer research in Ontario Canada
- Scoped an internal governance review of the Princess Margret cancer Foundation; developed documentation and proposals to improve the foundation funding policies
Projects & Client Manager
Caesarstone Canada
01.2018 - 01.2019
- Implemented the COP system as a tool to sell managed services, cloud-based technology; resulting in a team of five experienced professionals that signed contracts worth $3 million in Monthly Recurring Contracts
- Received 100% of quarterly revenue retentions target while as client manager
Sales Consultant & Account Manager
Trumpf Canada Inc.
01.2017 - 01.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Sales & Project Coordinator
Cogeco Peer 1
01.2008 - 01.2017
- Successfully trained and mentored 20 team members after the merger and acquisition of Cogeco Pier 1
Client Services Coordinator
Industrial Alliance Canada
01.2007 - 01.2008
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
Education
PMP Certification -
IT Global Knowledge
Toronto, ON01.2019
Bachelor of Arts - Communication Studies & Integrated Technology
York University
Toronto, ON01.2005
Skills
- Critical evaluation strategies
- Understanding government legislation
- Interpreting regulations
- Oral communication
- Written communication
- Presentation skills
- Drafting policy reports
- Creating briefing materials
- Writing memos
- General correspondence
- Building stakeholder relationships
- Maintaining stakeholder relationships
- Customer service
- Strategic mediation
- Negotiation
- Analytical thinking
- Problem solving
- Conflict resolution
Languages
English
Full Professional
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Representative
Ministry of Government & Consumer Services
01.2021 - Current
Programs & Policy Consultant
Princess Margaret Cancer Foundation
01.2019 - 01.2020
Projects & Client Manager
Caesarstone Canada
01.2018 - 01.2019
Sales Consultant & Account Manager
Trumpf Canada Inc.
01.2017 - 01.2018
Sales & Project Coordinator
Cogeco Peer 1
01.2008 - 01.2017
Client Services Coordinator
Industrial Alliance Canada
01.2007 - 01.2008
Bachelor of Arts - Communication Studies & Integrated Technology
York University
PMP Certification -
IT Global Knowledge
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