- Certified CANADA CIPS Information Systems Professional (I.S.P) with over 7 years of experience as a Business Analyst, specializing in analyzing and optimizing business processes to enhance operational efficiency in large-scale environments.
- Proven track record of successfully leading business requirements gathering, technical design, and implementation of enterprise software solutions, including wide variety of Software platform customizations and integrations.
- Experienced in translating complex business requirements into functional specifications, user stories, and technical documentation to guide cross-functional development teams.
- Proficient in coordinating the implementation of new applications, including configuration, testing, deployment, and end-user training to ensure smooth adoption and utilization.
- Proficient in requirements gathering, process documentation, and data analysis, with a strong background in Agile and Waterfall methodologies
- Adept at aligning project scope with business objectives, facilitating mutual agreement among stakeholders, and ensuring successful project outcomes.
- Experienced in analyzing business processes and implementing solutions to drive operational excellence and streamline workflows across enterprise organizations,
- particularly within large multi-site environments. Skilled at facilitating workshops, user interviews, and JAD (Joint Application Design) sessions to elicit, validate, and document detailed business requirements and process flows.
- Adept at aligning project scope with business objectives, managing stakeholder expectations, and ensuring successful project outcomes through effective communication and change management.
- Demonstrated ability to maintain and troubleshoot interactions and integration points between various enterprise systems, databases, and technologies. Experienced in managing project components by monitoring progress, taking corrective actions, and ensuring quality and integrity in solution implementations using Agile-Waterfall hybrid methodologies.
- Experienced in creating and maintaining user knowledge bases, providing training, and offering post-implementation support to both business units and external users include technical and user’s guide.
Hi, I’m
Tahereh Moein
Vancouver,BC
Summary
Overview
14
years of professional experience
1
Certification
Work History
National Petrochemical Company of IRAN (NPC)
Senior Business Analyst
01.2016 - 10.2023
Job overview
- Defined project requirements by eliciting requirements, documenting as-is and to-be processes, and creating requirements management repository
- Developed new solution wireframes and mockups for Financial System, including Payroll and Wages System, enabling central integration of salaries and wages in over 54 petrochemical complexes
- Documented functional requirements for financial systems ensuring clarity and alignment with business objectives
- Managed and implemented Service Desk Management system based on ITIL, which included developing and interpreting service level agreements (SLAs) for all services such as service desk operations, hardware and software assets management, change management, and hardware procurement
- Achieved 90% reduction in help desk response time
- Collaborated closely with clients and stakeholders to understand their business needs, translating them into detailed technical specifications for development and deployment of BPMS, identifying and improving organizational financial, administrative, and technical processes, and integrating them with ERP systems
- This initiative resulted in significant enhancement of organizational efficiency and standardization of business processes
- Designed and developed Business Intelligence Dashboard and Data Warehouse for NPC, improving reporting accuracy and timely data extraction, analysis, modeling, reconciliation, and summarization
- Visualized more than 30 KPIs in analytical dashboard, enhancing decision-making processes
- Collaborated with C-level executives to extract key performance indicators (KPIs), communicated with business partners to collect and cleanse project requirements, and created analytical data models and quality metrics for BI Data Warehouse & Analytical Dashboard projects
- Conducted in-depth requirement gathering for Supply Chain Management System for industry, leading to 55% improvement in supply chain efficiency
- Led team for requirement analysis of Strategic Information System for Petrochemical Chain value, resulting in 30% increase in strategic decision-making speed
- Documented project scope and deliverables, ensuring alignment and agreement between clients and product teams for the Production & Sale Total System, achieving a 60% increase in production tracking accuracy
- Led requirements gathering sessions with diverse group of stakeholders, ensuring all necessary requirements were captured and understood.
National Petrochemical Company of IRAN (NPC)
Business Analyst
01.2010 - 01.2016
Job overview
- Defined and documented user stories, business and functional requirements, and test strategies for Financial System and Payroll and Wages System, integrating salaries and wages across over 54 petrochemical complexes, resulting in 80% increase in payroll accuracy
- Analyzed as-is and to-be business processes and implemented solutions to enhance operational efficiency and effectiveness across organization for Webservices Integrated Platform
- Achieved over 70% improvement in results due to adoption of service-based approach and replacing centralized platforms with separate and isolated services, resulting in 40% reduction in maintenance costs
- Responsible for gathering user requirements, creating user stories, and modeling them in form of process model for HR Management System on BPMS platform, reducing Human Resource processing time by 85%
- Collaborated with stakeholders to gather and document business requirements within hospitality industry, leveraging Jira for project tracking, creating user stories, and managing project backlogs
- Successfully bridged gap between end-users and project teams, ensuring solutions developed were user-centric and met stakeholder expectations
- Developed comprehensive reports and dashboards using PowerBI and MS Office suite (Excel, PowerPoint, Word) to communicate findings and recommendations to key stakeholders
- Analyzed business processes and implemented solutions to enhance decision-making and maximize performance across various departments for development of "Petro-Projects Licensing Total System," improving licensing speed by 70%
- Leveraged business analysis expertise to write clear and comprehensive requirements documentation, including user stories, to facilitate efficient development.
Education
TehranIRAN
Master of Science in Information Technology Management from Information Technology
03.2015
University Overview
Skills
- Business Requirements Gathering & Process and Data Analysis
- IT Project Management Methodologies
- Data Modeling, Metadata Management, Process Modeling
- Workflow Automation & Process Optimization & Improvement
- Stakeholder Engagement & Change Management
- SDLC Methodologies (SSADM, RUP, Agile, Scrum)
- Requirements Gathering Jira, Trello
- Business Analysis: Microsoft Excel, SQL, Python, PowerBI
- Process Mapping: Visio, Lucidchart, Power Designer, UML, BPMN
- User Experience and Testing: User Testing, Postman
- Data Analysis and Reporting: SQL, Excel, ETL, Microsoft SSIS, Microsoft SSRS
- Technical Skills: Python, Microsoft Office Suite (Excel, PowerPoint, Word)
- Project Management: Microsoft Project, Scrum
Certification
- CBAP Certification, Expected 2024
- Certified Member, Canada’s Association of I.T. Professionals (CIPS), Issued Oct 2019
- Strategic Master Class for Business Analyst, Business Analysis School, Issued Dec 2022
- Internal Assessor Training (IAT), European Foundation for Quality Management (EFQM), Issued Jan 2018
- BABOK Foundation, Issued Oct 2018
- Skills TX Certification for Personal Career Development, Issued Aug 2023
- Skills TX Certification for New Customers, Issued Aug 2023
Volunteer Experience
Volunteer Experience
Canada’s Association of I.T. Professionals (CANADA CIPS), 2023, Present, Reviewed member experiences based on SFIA certification criteria., Provided recommendations to align member skills with industry standards.Timeline
Senior Business Analyst
National Petrochemical Company of IRAN (NPC)
01.2016 - 10.2023
Business Analyst
National Petrochemical Company of IRAN (NPC)
01.2010 - 01.2016
- CBAP Certification, Expected 2024
- Certified Member, Canada’s Association of I.T. Professionals (CIPS), Issued Oct 2019
- Strategic Master Class for Business Analyst, Business Analysis School, Issued Dec 2022
- Internal Assessor Training (IAT), European Foundation for Quality Management (EFQM), Issued Jan 2018
- BABOK Foundation, Issued Oct 2018
- Skills TX Certification for Personal Career Development, Issued Aug 2023
- Skills TX Certification for New Customers, Issued Aug 2023
Tehran
Master of Science in Information Technology Management from Information Technology
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