Tahereh Golmohammadian
Ottawa,Canada
Summary
Dedicated and detail-oriented professional with extensive experience in customer engagement and supervision of self-checkout operations. Skilled in providing client service, monitoring transactions, and ensuring a secure and positive environment. Certified in Standard First Aid & CPR/AED Level C and holder of the Ontario Smart Serve Certificate, with strong knowledge of safety protocols and responsible practices. Proven ability to handle high-pressure situations. Currently pursuing an Ontario Security License, with a keen interest in security operations and private investigation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Metro
Ottawa, Ontario
01.2021 - Current
- Ensured a secure and seamless customer experience by assisting with self-checkout, monitoring transactions, and resolving inquiries efficiently.
Sales Associate Specialist
Nygard International Partnership
Ottawa, Ontario
01.2018 - 01.2019
- Provided outstanding customer service by guiding product selection, handling transactions efficiently, and addressing inquiries to drive sales and enhance customer satisfaction.
Retail Sales Specialist
Reitmans
Ottawa, Ontario
06.2018 - 12.2018
- Provided personalized customer service by assisting with product selection, styling advice, and purchases to drive sales and enhance client satisfaction.
Accountant
Paxan Company
Tehran, Iran
01.2008 - 01.2012
- Managed financial records, prepared reports, and ensured accuracy in budgeting, forecasting, and compliance with accounting standards.
Education
Standard First Aid & CPR/AED Level C - Emergency Medical Response
Canadian Red Cross
10-2024
Smart Serve Certificate - Hospitality And Service Industry
Smart Serve Ontario
Ottawa07-2021
WHMIS Certificate And AODA Certificate -
WHMIS Online Certification
01-2020
Retail & Customer Service Skills Program - Retail And Customer Service
St. Nicholas Adult High School
Ottawa, ON06.2018
Bachelors of Business Administration Degree -
Azad University
Tehran, IranSkills
- Customer Engagement
- Self-checkout supervision and security
- Customer Service and Engagement
- Complaint resolution
Languages
English
Full Professional
Farsi
Native/ Bilingual
Certification
- Standard First Aid & CPR/AED Level C
- Ontario Smart Serve Certificate
- WHMIS Certificate and AODA Certificate
References
Available Upon Request
Timeline
Customer Service Specialist
Metro
01.2021 - Current
Retail Sales Specialist
Reitmans
06.2018 - 12.2018
Sales Associate Specialist
Nygard International Partnership
01.2018 - 01.2019
Accountant
Paxan Company
01.2008 - 01.2012
- Standard First Aid & CPR/AED Level C
- Ontario Smart Serve Certificate
- WHMIS Certificate and AODA Certificate
Standard First Aid & CPR/AED Level C - Emergency Medical Response
Canadian Red Cross
Smart Serve Certificate - Hospitality And Service Industry
Smart Serve Ontario
WHMIS Certificate And AODA Certificate -
WHMIS Online Certification
Retail & Customer Service Skills Program - Retail And Customer Service
St. Nicholas Adult High School
Bachelors of Business Administration Degree -
Azad University
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