Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteering
Timeline
Generic

Taher Marshad

Toronto,ON

Summary

Enthusiastic and reliable server offering experience in fast-paced restaurant. Maintains service standards and takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and always ready to help team members by taking on additional tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Server/Bartender

Oyster Mine
03.2021 - 10.2022
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks and trained new staff.
  • Handled customer complaints professionally, resolving any issues to establish good rapport and friendliness.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

Seafood Clerk

Fortinos
08.2017 - 12.2020
  • Increased promotional sales by 10% simply by explaining characteristics and providing suggestions for fresh and new seafood items.
  • Assisted customers with product selection by making recommendations and suggestions based on customer needs increasing customer satisfaction.
  • Occupied stand-in manager position taking charge of managing orders, delegating tasks, and resolving staff conflicts.
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Engineering - Space Engineering

York University
Toronto, ON
Current

Skills

  • Positive and Friendly Attitude
  • Exceptional Communication
  • Customer Service
  • Attention to Detail
  • Time Management
  • POS System Operations
  • Cash Handling
  • Team Player

Certification

  • Smart Serve Certified
  • WHMIS 2


Languages

English
Native or Bilingual

Volunteering

Working Women Community Center ~ Your Marks Program Tutoring

October 2022 - May 2023


  • Helping students understand mathematical concepts
  • Making sure students are up to date on their understanding of class outline
  • Offering some mentorship to immigrant students on settling in Canada
  • Following up with program coordinator on students' efforts


Other Volunteering


  • Toronto Food Film Festival - Oct 15th and Oct 16th 2022
  • Toronto Garlic Festival - Sept 25th 2022

Timeline

Lead Server/Bartender

Oyster Mine
03.2021 - 10.2022

Seafood Clerk

Fortinos
08.2017 - 12.2020

Bachelor of Engineering - Space Engineering

York University

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Taher Marshad