Taheim Shearman
Pickering,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in landscaping, technology and home maintenance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Labourer/Sales Associate
Canadian Property Stars
03.2022 - Current
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales & Customer Service Representative
Lucent Marketing Group
10.2023 - 01.2024
- Coordinated with other departments such as sales and customer service to provide a seamless experience for clients from initial contact through project completion.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Championed customer satisfaction initiatives by working closely with sales and customer service teams to address concerns promptly and effectively.
- Built relationships with customers to encourage repeat business.
Cashier/Customer Service
Caribbean party planners
06.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Bachelor's - Political Science & History
University Of Ottawa
Ottawa, ONSecondary School -
St Mary CSS
Pickering, ON06.2022
Skills
- Customer Service (5 years)
- Serving Experience
- Cash Handling (5 years)
- Kitchen Management Experience
- Time Management
- Leadership
- Writing Skills (2 years)
- Door-to-Door Experience (2 years)
- Sales (1 year)
- Landscape maintenance (2 years)
- Heavy Lifting
- Marketing
- Excellent people skills
Certification
- Smart Serve
- Driving Licence
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales & Customer Service Representative
Lucent Marketing Group
10.2023 - 01.2024
Labourer/Sales Associate
Canadian Property Stars
03.2022 - Current
Cashier/Customer Service
Caribbean party planners
06.2018 - 03.2020
Bachelor's - Political Science & History
University Of Ottawa
Secondary School -
St Mary CSS
- Smart Serve
- Driving Licence
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