Taha Ozbayraktar
Vaughan
Summary
I am an individual with extensive customer service experience, including experience of supervising. With a keen eye for detail and fully able to work in fast-paced environments, equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Tim Hortons
01.2021 - Current
- Preparing necessary items overnight
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Peer Mentor
Humber College
09.2020 - 01.2021
- Informing students of recent industry news.
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Enhanced peer understanding by providing one-on-one mentoring and support.
Delivery Rider
Uber
04.2019 - 09.2020
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
Education
College diploma - 3D-animation
Humber College
04.2021
Skills
- Sales
- Customer service
- Supervising experience
- Management
- Communication
- Cash handling
- Employee training
- Problem-solving
- Conflict resolution
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
French
Elementary
Timeline
Shift Supervisor
Tim Hortons
01.2021 - Current
Peer Mentor
Humber College
09.2020 - 01.2021
Delivery Rider
Uber
04.2019 - 09.2020
College diploma - 3D-animation
Humber College
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