Taha Farooq
Oakville,ON
Summary
A dedicated and results-oriented logistics manager, with over 12 years of experience in optimizing supply chain operations. Proven track record of building and maintaining strong vendor and client relationships while driving operational efficiency and cost savings. Skilled in load planning, procurement, and negotiation, with a focus on delivering exceptional service and exceeding client expectations. Proven ability to lead cross-functional teams to achieve organizational objectives. Seeking to leverage my expertise in a dynamic role where I can contribute to the growth and success of a forward-thinking company
Overview
19
19
years of professional experience
Work History
Senior Manager, Customer and Carrier Relations
Connectrans Logistics
10.2022 - Current
- Proven ability to lead and inspire teams, driving operational excellence and fostering a collaborative work environment.
- Built strategic partnerships with carriers, optimizing service levels and profitability.
- In-depth understanding of transportation logistics principles, including route optimization, carrier selection, and freight management
- Experience in developing and implementing transportation strategies aligned with organizational goals, market trends, and customer demands.
- Strong negotiation skills and relationship-building abilities to manage relationships with transportation vendors, ensuring reliable and cost-effective services.
- Proven track record of identifying transportation challenges, analyzing root causes, and implementing effective solutions to improve efficiency and reliability.
- Excellent communication skills to liaise with internal stakeholders, external partners, and senior management, facilitating smooth operations and resolving issues effectively.
- Familiarity with transportation management systems (TMS), GPS tracking, and other logistics software to leverage technology for process optimization and performance improvement.
- Strong analytical skills to interpret transportation data, identify trends, and make data-driven decisions to optimize operations and achieve performance goals.
- Experience in leading transportation projects, from planning to execution, ensuring successful implementation and delivery within timelines and budget.
Manager, Customer and Carrier Relations
Connectrans Logistics
06.2020 - 10.2022
- Led a team of four direct reports, providing training and problem-solving support in load planning.
- Qualified carriers, grew revenue, obtained rate agreements, and approved spot requests.
- Fostered collaborative relationships with vendors and clients to enhance collaboration and service delivery.
- Developed and implemented plans to optimize costs and achieve customer service goals through load planning
- Negotiated payment terms with customers, resulting in improved relations and a 30% increase in on-time payments.
- Monitored and managed daily operations, including scheduling, and customer relations.
Manager - Inside Sales Logistics
Connectrans Logistics
02.2019 - 06.2020
- Proven sales track record, adept at building lasting customer relationships.
- Comprehensive understanding of company logistics services, pricing structures, and value-added offerings.
- Ability to identify customer needs, propose solutions, and negotiate contracts while maximizing profitability.
- Proficient in developing and implementing effective sales strategies to drive revenue growth
- Proactive approach to lead generation through cold calling, networking, and digital tools.
- Familiarity with sales and CRM software tools.
- Strong time management skills, collaborates well with internal teams.
Senior Dispatcher
Connectrans Logistics
03.2012 - 02.2019
- Day to day tasks include but are not limited to: planning, co-ordination, and customer order fulfillment by finding authorized and reliable transportation carriers for clients
- Responsible for training and providing ongoing support for new employees
- Negotiate, dispatch and assign carriers to customers' shipments maintaining acceptable margins
- Ability to use analytical and quantitative methods to understand, predict, and enhance supply chain processes.
- Streamlined dispatch processes by implementing efficient routing and communication strategies.
Customs Brokerage Representative
Livingston International Inc
03.2005 - 12.2008
- Handle incoming calls from customers regarding inquiries, orders, complaints, and product/service information (300-400 calls daily).
- Provide excellent customer service by addressing customer concerns, resolving issues, and answering questions promptly and accurately.
- Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance and resolution.
- Meet or exceed performance metrics such as call quality, average handling time, and customer satisfaction scores.
- Handled outgoing calls as assigned by supervisors for issues such as incorrect paperwork, carrier inquiries that required US brokerage interventions with diplomacy.
- Supported RIV (Registrar of Imported Vehicles) call centre at any time.
Education
Canadian International Freight Forwarders Association Certification (CIFFA) - Freight Forwarding
Trios College
Mississauga, ON03.2012
Supply Chain And Logistics Diploma (Valedictorian) - Logistics And Supply Chain Management
Trios College
Mississauga, ON03.2012
Skills
- Carrier Negotiations
- Route Optimization
- Supply Chain Management
- Shipping Documentation
- Logistics Management
- Work Delegation
- Freight Forwarding
- Transportation Management
- Purchasing Management
- Freight Cost Reporting
- Communication and Collaboration
- Skilled in LoadLink & TMS Software
Strengths Expertise
- Superior Time Management and Prioritization Skills
- Strong Negotiation Skills
- Excellent verbal and written Communicational Skills
- Freight Brokerage
- Team player with the ability to work independently
- Able to work in a fast-paced, detail-oriented environment
- Load Planning and Optimization
- Sales Management
- Proven ability to close sales deals and client pitches
- Extensive knowledge of Logistics industry
References
References are available upon request.
Timeline
Senior Manager, Customer and Carrier Relations
Connectrans Logistics
10.2022 - Current
Manager, Customer and Carrier Relations
Connectrans Logistics
06.2020 - 10.2022
Manager - Inside Sales Logistics
Connectrans Logistics
02.2019 - 06.2020
Senior Dispatcher
Connectrans Logistics
03.2012 - 02.2019
Customs Brokerage Representative
Livingston International Inc
03.2005 - 12.2008
Canadian International Freight Forwarders Association Certification (CIFFA) - Freight Forwarding
Trios College
Supply Chain And Logistics Diploma (Valedictorian) - Logistics And Supply Chain Management
Trios College
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