Summary
Overview
Work History
Education
Skills
Languages
Certification
Equestrian Coach
Timeline
Generic

Taha Borhani

Delta,BC

Summary

Proven leader in operational efficiency and process improvement, excelling in roles at Crescent Stables Ltd. and beyond. Expert in Microsoft Excel and adept at fostering team communication, demonstrated by significantly enhancing operational outcomes. Skilled in operational planning and operations management, consistently achieving and surpassing company goals with a focus on strategic planning and employee development.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Operations Manager

Crescent Stables Ltd.
07.2021 - Current
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Communicated with customers to assess satisfaction with products and services received.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Ensured compliance with company policies as well as legal regulations at both federal and local levels.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Contributed to long-term planning efforts by analyzing trends in industry data and suggesting potential strategic shifts.
  • Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
  • Assisted in recruiting, hiring and training of team members.
  • Prepared annual budgets with controls to prevent overages.

Department Customer Service Assistant

Home Depot
05.2020 - 05.2021
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Monitored inventory levels to ensure adequate stock availability for customers' needs.
  • Continuously sought opportunities to expand knowledge about products/services offered by the company which resulted in better-informed recommendations for clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Operations Manager

Victor Vision General Trading LLC
04.2008 - 11.2018
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Supported upper management decisions with data-driven insights based on thorough analysis of relevant metrics.
  • Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Sales Associate

House Of Fashion
02.2003 - 03.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Post-Degree Diploma - Project Management

Douglas College
New Westminster, BC
09.2020

BBA - Business Administration

University of Wollongong in Dubai
Dubai, UAE
09.2012

Skills

  • Operational planning
  • Process Improvement
  • Operations Management
  • Operational Efficiency

Languages

English
Full Professional
German
Native or Bilingual
Persian
Native or Bilingual
Turkish
Full Professional

Certification

Certified Equestrian Canada Coach - EC Certification

Equestrian Coach

Specializes in starting beginners and teaching equestrians who enjoy their horses outside the competitive stream. It applies to individuals who teach beginner riders whether in their own backyard, riding schools or at day camps. Only certified instructors may maintain amateur competitive status while receiving remuneration for coaching. 

Competition Coaching Certified in near future. 

Timeline

Assistant Operations Manager

Crescent Stables Ltd.
07.2021 - Current

Department Customer Service Assistant

Home Depot
05.2020 - 05.2021

Assistant Operations Manager

Victor Vision General Trading LLC
04.2008 - 11.2018

Sales Associate

House Of Fashion
02.2003 - 03.2007

Post-Degree Diploma - Project Management

Douglas College

BBA - Business Administration

University of Wollongong in Dubai

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Taha Borhani