Tagreed Hatoum
Summary
Bachelor of Arts (Honours) graduate in Psychology with a robust background in developing educational programs for youth involved in community justice initiatives. Proven ability to engage diverse populations through effective communication and relationship building. Seeking to apply strong interpersonal and organizational skills to enhance community outreach and support impactful programming.
Overview
6
6
years of professional experience
Work History
Practicum Student
Community Justice Alternatives (CJA)
12.2025 - 04.2026
- Researched, designed, and updated educational presentations covering Youth Justice in Ontario, healthy relationships, violence prevention, peer pressure, self-harm and suicide awareness, online safety, and informed decision-making.
- Developed and enhanced educational programming for youth in restorative justice and community-based intervention initiatives, fostering engagement and understanding.
- Enhanced Youth Participatory Action Research (YPAR) resources by creating engaging, evidence-informed educational materials and presentations that improved youth outreach.
- Observed virtual meetings of youth referred through probation services and the court system, gaining insight into restorative justice practices and client-centred approaches.
- Collaborated closely with the practicum supervisor to improve educational resources, strengthen youth programming, and support community outreach initiatives.
- Participated in professional development focused on Trauma-Informed Practice, Adverse Childhood Experiences (ACEs), youth engagement, and effective communication strategies.
- Assisted with referral coordination, appointment scheduling, documentation, organization of program materials, and administrative support.
Member Services, Marketing & Cashier Associate
Costco Wholesale
09.2023 - Current
- Deliver exceptional customer service while supporting high-volume front-end operations in a fast-paced retail environment.
- Market and promote Executive Membership upgrades by educating members on program benefits tailored to shopping habits and purchasing patterns.
- Promote and support applications for the Costco CIBC Mastercard by explaining product features, answering member questions, and assisting throughout the application process.
- Build relationships with members through consultative communication, identifying opportunities to recommend memberships and financial products that align with their needs.
- Resolve member concerns professionally, ensuring positive customer experiences in all interactions.
- Operate cash registers, self-checkout, and membership services while maintaining accuracy and efficiency.
- Collaborate with team members to maintain efficient daily operations and achieve departmental goals.
Cashier / Takeout Associate
Milos Greek Restaurant
12.2020 - 08.2023
- Provided friendly, professional customer service to enhance customer satisfaction in a fast-paced restaurant environment.
- Processed customer orders in person and over the phone, ensuring accuracy and efficiency to support smooth operations.
- Coordinated takeout orders, ensuring quality service and timely preparation to meet customer expectations.
- Maintained a clean, organized workspace while working collaboratively with team members during busy service periods.
Education
Bachelor of Arts (Honours) - Psychology
Ontario Tech University
Oshawa, ON06-2026
Skills
- Client and Customer Relationship Management
- Sales and marketing
- Financial Product Promotion
- Educational Resource Development
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Research methodology
- Communication & Professional Writing
- Team Collaboration
- Problem Solving
- Organization & Time Management
- Professional Communication
Professional Development
- Trauma-Informed Practice
- Adverse Childhood Experiences (ACEs)
- Restorative Justice Principles
- Youth Engagement & Community-Based Intervention
Timeline
Practicum Student
Community Justice Alternatives (CJA)
12.2025 - 04.2026
Member Services, Marketing & Cashier Associate
Costco Wholesale
09.2023 - Current
Cashier / Takeout Associate
Milos Greek Restaurant
12.2020 - 08.2023
Bachelor of Arts (Honours) - Psychology
Ontario Tech University