Tafale Maisa
Vista
Summary
Compassionate and detail-oriented professional transitioning from a successful career in banking to Medical Assisting. Skilled in client care, with recent clinical training, and a strong commitment to patient well-being utilizing my 7 years of experience in Customer Care.
Overview
18
18
years of professional experience
Work History
MEDICAL ASSISTING EXTERNSHIP
Coastal Pulmonary and Associates
01.2026 - 03.2026
- Conducted patient intake, recorded vital signs, updated electronic medical records, administered injections, and prepared patients for examinations to facilitate seamless clinical processes.
- Assisted medical providers with daily clinical operations, fostering a welcoming and supportive environment for patients.
- Collaborated with staff to enhance patient care, promoting a cohesive team approach.
- Thrived in fast – paced settings by multitasking, staying organized, and remaining calm under pressure to ensure quality care and efficient clinic flow.
- Managed patient inquiries and scheduled appointments efficiently, improving patient satisfaction and clinic organization.
SALES ASSOCIATE/CASHIER
Burlington Coat Factory Store
08.2023 - 07.2024
- Met weekly sales goals by actively engaging customers and promoting products.
- Sold store products with enthusiasm, contributing to customer satisfaction.
- Greeted customers to create a welcoming shopping experience.
- Assisting customers with any questions or concerns.
- Assisted customers with handling their cash and credit card payments.
- Processing transactions accurately and efficiently.
- Maintaining a clean and organized checkout area.
- Always making sure displays look clean, attractive and organized.
- Making sure the floor looks clean and presentable, the clothes are folded, hung and organized neatly on racks.
FRONTLINE TELLER
Chemical Bank
08.2018 - 06.2020
- Provided account services to customers by processing deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks, traveler’s checks, and series E bonds; responding to inquiries in person and over the phone.
- Explained new products and resolved customer complaints with professionalism; assisted vault teller with night deposit bags, cross-trained as a sales representative, and supported supervisor with cash counting of vault before shipment.
- Processed customer transactions efficiently and accurately.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained cash drawer integrity through regular balancing and error checks.
SALES CONSULTANT
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
11.2012 - 02.2013
- Facilitated opening of new accounts and closure of existing accounts for customers.
- Explained new products and professionally resolved customer complaints to enhance satisfaction.
- Supported sales team in networking with local associations to achieve profit targets.
- Facilitated opening of new accounts and closure of existing accounts for customers.
COMMERCIAL TELLER
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
06.2012 - 11.2012
- Handled cash deposits from businesses and non-profit organizations, ensuring accuracy and security.
- Handled nightly deposit bags to maintain financial security.
- Identified counterfeit currency and notified manager.
- Monitored teller cash limits throughout the day.
- Performed cash transfers between tellers to ensure accuracy in funds.
- Offered and explained new products to bank customers.
- Assisted Supervisor with counting end-of-day cash in the vault.
INTERNATIONAL TELLER
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
03.2011 - 06.2012
- Daily responsible for daily and recurring electronic funds and wire transfers for business and personal account holders.
- Assisted customers in sending money to various countries, navigating diverse bank rates to optimize their transfers.
- Prepared checks, cash advances, travelers’ checks, bonds, and exchanged foreign currency over the counter, facilitating seamless transactions for customers.
- Processed customer payments in cash, credit cards, and checks, ensuring validity and accuracy for enhanced customer satisfaction.
FRONTLINE TELLER
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
09.2009 - 03.2011
- Assisted customers with loan payments and cash withdrawals, addressing banking needs while introducing new products and services to enhance customer experience.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Managed cash drawers and balanced daily transactions.
- Balanced currency, coin and checks in cash drawers, verifying accuracy of deposit slips to ensure compliance and customer trust.
BANK CONCIERGE
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
03.2008 - 09.2009
- Greeted customers and welcome them with a smile when entering the bank.
- Established welcoming atmosphere to improve customer comfort and satisfaction.
- Assisted customers with banking needs and directed them to the right department or banker.
- Assisted customers by addressing general inquiries about banking services and account management, enhancing their understanding and experience.
- Coordinated lobby activities to streamline customer flow and minimize wait times.
- Supported teller line by addressing basic customer needs, including checking account and loan balances and printing loan forms.
- Promoted bank products through informative conversations, ensuring a supportive and non-pressure environment.
- Strived to exceed customer expectations through attentive service and support.
Education
Medical Assisting Program -
UEI College
Oceanside, CA05-2026
High School Diploma -
Tafuna High School
American Samoa06-2000
Skills
- Patient care
- Electronic health records
- Time Management
- Organizational proficiency
- Multitask learner
- Fast Typist
- Communication proficiency
- Customer rapport
- Team player
References
- Paula Slusar, Practice Manager, Coastal Pulmonary Associates, 760-487-0352, paula.slusar@coastalpulmonary.com
- Fiona Lei Aisake, Chief Operating Officer, Samoa ANZ Bank Ltd, 685-770-0193
- Giselle “Gigi” Tovar, Store Supervisor, Burlington Coat Factory, 760-727-6422
Accomplishments
- CPR/BLS Certificate
Honor Roll
President's List
Timeline
MEDICAL ASSISTING EXTERNSHIP
Coastal Pulmonary and Associates
01.2026 - 03.2026
SALES ASSOCIATE/CASHIER
Burlington Coat Factory Store
08.2023 - 07.2024
FRONTLINE TELLER
Chemical Bank
08.2018 - 06.2020
SALES CONSULTANT
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
11.2012 - 02.2013
COMMERCIAL TELLER
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
06.2012 - 11.2012
INTERNATIONAL TELLER
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
03.2011 - 06.2012
FRONTLINE TELLER
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
09.2009 - 03.2011
BANK CONCIERGE
Australia New Zealand Amerika Samoa Bank (ANZ Bank Ltd)
03.2008 - 09.2009
Medical Assisting Program -
UEI College
High School Diploma -
Tafuna High School