TAFADZWA MUDEYI
Airdrie,AB
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Checkpoint Manager
Garda-World
09.2021 - Current
- Monitoring checkpoint performance and actively determining shift assignments and staff deployments
- Managing incidents at the checkpoint as they arise, implementing contingency and emergency procedures to maintain integrity of operations and reconciling incidents
- Experience working as a frontline manager in a unionized environment
- Developing an effective day-to-day, transactional working relationship with CATSA, the airport authority, union and airlines to effectively balance and meet their requirements
- Ensuring checkpoint operations follow service level requirements and Garda-World procedures, policies and programs
- Guide Screening Officers through Standard Operating Procedure decision making and procedures.
- Accomplish multiple tasks within established timeframes.
- Manage and motivate employees to be productive and engaged in work.
- Maximize performance by monitoring daily activities and mentoring team members.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Pre-board Screening Officer
Garda-World
11.2016 - 08.2021
- Responsibilities include screening passengers and non-passengers using screening equipment such as X-ray, WMTD, FBS, PSOP, and PSOB
- Ensure that the screening of passengers is completed efficiently and effectively
- Offer excellent customer service to all passengers
- Follow aviation regulations and standard operating procedures at all times as well as Garda enhancements.
- Enhanced airport security screening by conducting comprehensive passenger and baggage screenings.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Reduced wait times for passengers by efficiently processing a high volume of individuals through security checkpoints.
- Contributed to the development of new screening processes and techniques, leading to improved efficiency and effectiveness.
- Participated in regular drills and exercises designed to bolster preparedness in emergency situations, enhancing overall response capabilities.
- Utilized advanced technology such as X-ray machines and metal detectors during screening processes, detecting potential hazards before they became an issue.
- Kept detailed records of incidents encountered during shifts, providing invaluable data for ongoing improvements to security measures.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Service Writer
Tech to U Inc.
06.2015 - 08.2016
- Gathering information about networking issues from various clients
- Opening new tickets for client network issues, assigning technician, following up with technician and following up with client after the problem is resolved
- Modifying contracts and identifying potential work
- Junior technical work on Windows Servers, Active Directory, troubleshooting Windows 7 and 8.1 workstations
- Opening quotes for hardware and software, ordering and receiving the hardware and software
- Entering end of month invoices for contract clients
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Collaborated with service team members to identify areas for improvement, leading to enhanced quality standards and procedures.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Responded to customer calls and emails to answer questions about products and services.
Education
Associate of Science - Telecommunications Technician
SAIT Polytechnic
Calgary, AB06.2015
Bachelor of Science - Retail Management
Chinhoyi University of Technology
Chinhoyi, Zimbabwe08.2010
Advanced Level Certificate -
Waddilove High School
Marondera, Zimbabwe11.2005
Ordinary Level Certificate -
Waddilove High School
Marondera, Zimbabwe11.2003
Skills
- Business Development
- Staff Development
- Strategic Planning
- Operations Management
- Performance Management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Negotiation
- Time Management
- Team Leadership
- Verbal and Written Communication
- Performance Evaluations
References
To be provided upon request
Languages
English
Full Professional
Timeline
Checkpoint Manager
Garda-World
09.2021 - Current
Pre-board Screening Officer
Garda-World
11.2016 - 08.2021
Service Writer
Tech to U Inc.
06.2015 - 08.2016
Associate of Science - Telecommunications Technician
SAIT Polytechnic
Bachelor of Science - Retail Management
Chinhoyi University of Technology
Advanced Level Certificate -
Waddilove High School
Ordinary Level Certificate -
Waddilove High School
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