Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Tafadzwa Matamba

Duncan,BC

Summary

Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Brand Ambassador

TM Events And Promotions
04.2024 - Current
  • Increase brand awareness through demonstrations, sales, and brand promotion.
  • Increase positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Enhanced brand recognition by executing promotional events and engaging customers with product tasting.
  • Conduct consumer surveys and analyzed purchasing trends.
  • Maintain detailed records of promotional activities, results achieved, and areas for improvement.
  • Giving samples to customers.
  • Communicate product value, quality and entice potential customers.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Develop creative displays.

Good Neighbour/Live-In Caregiver

Michael Steps To Justice Society
11.2023 - Current
  • Assist client with communication during activities of daily living, promoting independence and quality of life since he is deaf.
  • Landscaping and general maintenance.
  • Security and Safety Officer.
  • Recycling, compost and garbage removal.
  • Build strong relationship with client to deliver emotional support, meaningful conversation, assist client with self-administered medication and care link testing.
  • Transport client to events and activities, medical appointments, and shopping trips.
  • Recognize and report abnormalities or changes in client health status to case manager.
  • Implement fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

Tour Guide

Matamba Cultural Tours
01.2011 - Current
  • Guide groups of people on scheduled cultural tours.
  • Share historical and cultural context to keep tour informative and provide more profound understanding.
  • Ensure timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increase customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improve group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Provide excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Entertain tour guests with music, various props and signs for maximum engagement, fun, and lasting memories.
  • Collaborate with local schools on educational tours that align with curriculum objectives, fostering community engagement and understanding of regional history.
  • Provide suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Participate in community events representing company effectively promoting our services potential clients visitors alike.
  • Plan and organize tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
  • Facilitate memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.


Farm Manager

Little Zimbabwe Farm
01.2018 - 12.2022


  • Branched farm out into new areas by adding tours, special events, and customer activities.
  • Promoted and provided cultural tours and teachings.
  • Facilitated land based activities at the farm.
  • Conducted music circles, drumming, and healing ceremonies.
  • Using the arts to mentor youths and navigate through cultural identity and personal development.
  • Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
  • Teaching school children and community members good traditional agriculture practices.
  • Developed long-term plans for crop rotation, soil management, and sustainable farming practices to maintain soil fertility and prevent erosion.
  • Planned schedule for crop rotation, plantings, and harvest.
  • Boosted overall profitability with effective budget management, cost reduction strategies, and market analysis.
  • Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
  • Ensured high-quality produce by adhering to strict quality control measures during harvesting and packaging processes.
  • Expanded the farm's customer base through targeted marketing efforts that showcased the high quality of our products.

Sales Marketing Executive

Mutirikwi Lakeshore Lodges
01.2008 - 12.2010
  • Planned and executed events and marketing programs to increase qualified leads.
  • Developed strong client relationships for increased customer loyalty and repeat business.
  • Boosted sales revenue by implementing innovative marketing strategies and campaigns.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Sales Representative

Rian Enterprises
01.2005 - 12.2007
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Teacher

Ministry Of Education
02.1997 - 12.1999
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Coached soccer and athletics.

Education

MBA - Marketing Management

Masvingo Poly
Zimbabwe
01.2004

Skills

  • Customer Service
  • Effective communicator
  • Exceptional communication
  • Customer Engagement
  • Customer Relations
  • Adaptable Personality
  • Relationship builder
  • Goal-oriented mindset
  • Brand Awareness
  • Product Demonstration
  • Conflict resolution techniques
  • Sales and negotiation tactics
  • Social Media Marketing
  • Revenue Generation
  • Content Creation Proficiency
  • Marketing
  • Store Promotions
  • Social media expertise
  • Engaging Storytelling
  • Social Media Management
  • Blogging knowledge
  • Photography
  • Team Player
  • Sales and Marketing
  • Problem-Solving
  • Creative Thinking
  • Merchandise Sales
  • Persuasive Selling

Websites

Languages

English
Full Professional

Certification

Serve It Right.

Timeline

Brand Ambassador

TM Events And Promotions
04.2024 - Current

Good Neighbour/Live-In Caregiver

Michael Steps To Justice Society
11.2023 - Current

Farm Manager

Little Zimbabwe Farm
01.2018 - 12.2022

Tour Guide

Matamba Cultural Tours
01.2011 - Current

Sales Marketing Executive

Mutirikwi Lakeshore Lodges
01.2008 - 12.2010

Sales Representative

Rian Enterprises
01.2005 - 12.2007

Teacher

Ministry Of Education
02.1997 - 12.1999

MBA - Marketing Management

Masvingo Poly

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Tafadzwa Matamba