Tafadzwa Matamba
Duncan,BC
Summary
Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Brand Ambassador
TM Events And Promotions
04.2024 - Current
- Increase brand awareness through demonstrations, sales, and brand promotion.
- Increase positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Enhanced brand recognition by executing promotional events and engaging customers with product tasting.
- Conduct consumer surveys and analyzed purchasing trends.
- Maintain detailed records of promotional activities, results achieved, and areas for improvement.
- Giving samples to customers.
- Communicate product value, quality and entice potential customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Develop creative displays.
Good Neighbour/Live-In Caregiver
Michael Steps To Justice Society
11.2023 - Current
- Assist client with communication during activities of daily living, promoting independence and quality of life since he is deaf.
- Landscaping and general maintenance.
- Security and Safety Officer.
- Recycling, compost and garbage removal.
- Build strong relationship with client to deliver emotional support, meaningful conversation, assist client with self-administered medication and care link testing.
- Transport client to events and activities, medical appointments, and shopping trips.
- Recognize and report abnormalities or changes in client health status to case manager.
- Implement fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Tour Guide
Matamba Cultural Tours
01.2011 - Current
- Guide groups of people on scheduled cultural tours.
- Share historical and cultural context to keep tour informative and provide more profound understanding.
- Ensure timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increase customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improve group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Provide excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Entertain tour guests with music, various props and signs for maximum engagement, fun, and lasting memories.
- Collaborate with local schools on educational tours that align with curriculum objectives, fostering community engagement and understanding of regional history.
- Provide suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Participate in community events representing company effectively promoting our services potential clients visitors alike.
- Plan and organize tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Facilitate memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Farm Manager
Little Zimbabwe Farm
01.2018 - 12.2022
- Branched farm out into new areas by adding tours, special events, and customer activities.
- Promoted and provided cultural tours and teachings.
- Facilitated land based activities at the farm.
- Conducted music circles, drumming, and healing ceremonies.
- Using the arts to mentor youths and navigate through cultural identity and personal development.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Teaching school children and community members good traditional agriculture practices.
- Developed long-term plans for crop rotation, soil management, and sustainable farming practices to maintain soil fertility and prevent erosion.
- Planned schedule for crop rotation, plantings, and harvest.
- Boosted overall profitability with effective budget management, cost reduction strategies, and market analysis.
- Hired, trained and supervised seasonal workers engaged in cultivation and harvest.
- Ensured high-quality produce by adhering to strict quality control measures during harvesting and packaging processes.
- Expanded the farm's customer base through targeted marketing efforts that showcased the high quality of our products.
Sales Marketing Executive
Mutirikwi Lakeshore Lodges
01.2008 - 12.2010
- Planned and executed events and marketing programs to increase qualified leads.
- Developed strong client relationships for increased customer loyalty and repeat business.
- Boosted sales revenue by implementing innovative marketing strategies and campaigns.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Representative
Rian Enterprises
01.2005 - 12.2007
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Teacher
Ministry Of Education
02.1997 - 12.1999
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student physical, mental, and social development using classroom games and activities.
- Coached soccer and athletics.
Education
MBA - Marketing Management
Masvingo Poly
Zimbabwe01.2004
Skills
- Customer Service
- Effective communicator
- Exceptional communication
- Customer Engagement
- Customer Relations
- Adaptable Personality
- Relationship builder
- Goal-oriented mindset
- Brand Awareness
- Product Demonstration
- Conflict resolution techniques
- Sales and negotiation tactics
- Social Media Marketing
- Revenue Generation
- Content Creation Proficiency
- Marketing
- Store Promotions
- Social media expertise
- Engaging Storytelling
- Social Media Management
- Blogging knowledge
- Photography
- Team Player
- Sales and Marketing
- Problem-Solving
- Creative Thinking
- Merchandise Sales
- Persuasive Selling
Languages
English
Full Professional
Certification
Serve It Right.
Timeline
Brand Ambassador
TM Events And Promotions
04.2024 - Current
Good Neighbour/Live-In Caregiver
Michael Steps To Justice Society
11.2023 - Current
Farm Manager
Little Zimbabwe Farm
01.2018 - 12.2022
Tour Guide
Matamba Cultural Tours
01.2011 - Current
Sales Marketing Executive
Mutirikwi Lakeshore Lodges
01.2008 - 12.2010
Sales Representative
Rian Enterprises
01.2005 - 12.2007
Teacher
Ministry Of Education
02.1997 - 12.1999
MBA - Marketing Management
Masvingo Poly
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