Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tafadzwa Gilbert Jingura

Calgary,Canada

Summary

Dedicated IT support professional currently pursuing a Graduate Certificate in Information Security. Experienced in providing front-line technical support and exceptional customer service. Skilled in handling IT incidents and service requests related to hardware and software. Proven ability to troubleshoot technical issues and deliver prompt resolutions, ensuring minimal disruption to operations. Flexible and willing to travel to off-site locations to provide on-site support. Seeking part-time opportunities to leverage technical expertise and customer service skills in a dynamic environment.

Overview

14
14
years of professional experience

Work History

IT Support

INFINFITY NETWORK SOLUTIONS
08.2021 - Current
  • Setting up workstations (internal and external accesses) for new employees, password resets not limited to, their work laptops, MS Office package, Computer Imaging, VPN, email, SharePoint, Citrix, MDM
  • Responding to Tickets, problem-solving making use of remote access and conferencing tools up to 15 + tickets per day
  • Part of a team that Implemented a new incident tracking system that improved service desk efficiency by +/- 25% by automating routine tasks, allowing for faster resolution times
  • Working with software development teams to optimize performance and compliance of software products in both cloud (AWS and Microsoft Azure) and virtualization environments
  • Providing technical and analytical guidance as it relates to servers, storage, networking, telephony, and other IT systems
  • Conduct on-boarding and off-boarding, including administering email and user accounts and database management
  • Providing infrastructure configuration management & change control
  • Performed troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
  • Created an updated IT support documentation and user guides, leading to a 15% decrease in tickets
  • Making sure of efficient and effective communication with clients using different languages
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments

Machine Operator

Brunswick Bierworks
07.2019 - 10.2020
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
  • Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences
  • Set accurate feed rates and trimming protocols with 90% + accuracy to maintain efficient production, meet schedule demands and to keep manufacturing line running
  • Complied with company and OSHA safety rules and regulations
  • Operated machine equipment safely and efficiently with team of operators effectively communicating

IT Technician

Zambezi Technical
01.2011 - 02.2018
  • Provided Tier 1 to Tier 2 support for corporate customers over phone, in person, or via remote access software
  • Performed network, software and hardware troubleshooting to ensure all systems and 40+ workstations were operating optimally
  • Set up PCs, projectors, and microphones for use in video conferencing rooms
  • Installed, configure, and troubleshoot: hardware components
  • Installed, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems
  • Implemented preventive maintenance measures on workstations

Education

Graduate Certificate in Information Security - Information Technology

Athabasca University
Athabasca, AB
04.2021

Diploma - Computer Studies

CITMA College

Cisco CCNA -

CISCO
05.2021

Skills

  • Windows
  • SERVER 12/16/19 Core
  • Android
  • IOS
  • Mac OS
  • Chrome
  • Micro Strategy
  • MDM
  • TCP/IP
  • Microsoft Office 365
  • Adobe Creative Suite
  • Chrome
  • Firefox
  • Edge
  • VMware
  • G Suite
  • Datto RMM
  • AZURE
  • Data-stage
  • Technical documentation
  • User support
  • Database Management
  • Organizational Skills
  • Strong conceptual and analytical skills
  • Customer service
  • Problem solving

Languages

English
Full Professional

Timeline

IT Support

INFINFITY NETWORK SOLUTIONS
08.2021 - Current

Machine Operator

Brunswick Bierworks
07.2019 - 10.2020

IT Technician

Zambezi Technical
01.2011 - 02.2018

Diploma - Computer Studies

CITMA College

Graduate Certificate in Information Security - Information Technology

Athabasca University

Cisco CCNA -

CISCO

Similar Profiles

CREATE PROFILE
Tafadzwa Gilbert Jingura