Tami Ayn Felver
Sacramento
Summary
Service Support professional at Agilent Technologies Inc. with expertise in technical troubleshooting and communication. Proven ability to train and mentor technicians, resulting in improved customer satisfaction and adherence to high workmanship standards. Focused on achieving team objectives and reducing re-repairs through innovative solutions and efficient time management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Tech Support - Entry
Agilent Technologies Inc.
Roseville
08.2006 - 07.2013
- Replaced electronic and mechanical components for three dedicated support teams.
- Leveraged advanced soldering skills using RoHS techniques and tin/lead alloys.
- Collaborated with technicians to troubleshoot repair issues and isolate errors.
- Verified functionality post-repair through power-up confirmations and error checks.
- Conducted inspections and troubleshooting to efficiently identify system issues.
- Operated and maintained equipment to ensure optimal performance levels.
- Streamlined workflows by enhancing collaboration among team members.
- Contributed innovative solutions that improved team performance and outcomes.
Repair Technician - Level 2
Comtek Computer Systems
Rancho Cordova
02.2006 - 05.2006
- Use diagnostic software to test and evaluate digital voltage/current monitoring daughterboards
- Troubleshoot boards to the component level using a DVM and digital oscilloscope
- Use knowledge of surface mount, fine pitch and thru-hole soldering techniques to repair the boards
- Schedule my time to meet delivery deadlines
Test Technician
ACM Systems
Rancho Cordova
06.2005 - 12.2005
- Use diagnostic software to test and evaluate RF circuit cards
- Troubleshoot cards to component level using a signal generator, spectrum analyser, DVM and oscilloscope
- Use knowledge of surface mount and fine pitch soldering techniques to repair cards
- Inspect all incoming circuit cards for defects from the manufacturer; like missing components, directional components facing the wrong direction, and wrong components installed. Rework cards to bring up to compliance level
Electrical Engineering Assistant
Varian Electronic Manufacturing
Rocklin
09.2004 - 05.2005
- Build electro-mechanical prototypes; equipment used to monitor conveyor systems
- Write assembly methods and technical data documentation
- Responsible for writing and building wiring harnesses, terminal blocks and complete unit assembly
- Deal with small power supplies, including installation and wiring to and from the supplies
- Responsible for point to point soldering and use of basic hand tools, including crimpers and calipers
- Scheduling work load to meet deadlines
- Train incoming technicians on assembly and procedures
- Work with project engineer to make improvements on the customer's product
- Inspection of product to insure that it upholds industry standards
- Troubleshoot and repair test failures
Technician/Technical Trainer - level 2
Vital Merchant Services
Sacramento
11.2000 - 07.2004
- Troubleshoot credit card terminals and printers down to the component level using schematics, oscilloscope and DVM
- Rework boards using surface mount and thru-hole soldering techniques
- Train new technician on equipment and procedures; also training of existing technicians on New equipment
- Writing of test, troubleshooting guides and procedural documentation for use by the technicians
Apprentice Electrician
Bosley Electric Co.
Sacramento
05.2000 - 10.2000
- Pipe bending, wire pulling and line terminations
- Reading blueprints
- Circuit troubleshooting
- Telecommunication wiring and terminations
Technician - Level 1
Aurora Merchant Systems
Sacramento
04.1999 - 05.2000
- Troubleshoot credit card terminals and printers down to the component level using schematics, oscilloscope and DVM
- Rework boards using surface mount and thru-hole soldering techniques
Technician
Omega Systems
Rancho Cordova
12.1998 - 02.1999
- Install computer hardware and software
- Connect computers to a network
- Troubleshoot network connection problems
- Assist with out-of-town installations of call centers
Technician
Kennsco Component Services
Sacramento
02.1998 - 10.1998
- Utilized diagnostic software to conduct tests assessing unit status.
- Troubleshot motherboards down to component level for effective repairs.
- Reworked computer motherboards with surface mount soldering and trace repair techniques.
Education
Associate of Arts - English
CosumnesRiver College
Sacramento, CA06.2027
Associate of Science - Automated Systems Technician
Sacramento City College
Sacramento, CA06.1995
Associate of Science - Electronics Technology
Sacramento City College
Sacramento, CA06-1995
Skills
- Technical writing and documentation
- Technical documentation
- Team collaboration
- Problem analysis
- Circuit troubleshooting
- Electronic assembly
- Training development
- Project planning
- Remote office availability
- Flexible and adaptable
- Training & Development
- Problem resolution
- Self-Directed
- Attention to detail
- Verbal communication
- Good Telephone Etiquette
- Analytical thinking
- Calm under pressure
- Maintenance & repair
- Leadership
- Quality assurance
- Mentoring and training
- Time management
- Independent work
- Reverse engineering
- Technical troubleshooting
- Fabrication skills
Certification
• Trained to military level soldering
• Trained in the use of RoHS soldering techniques
• ESD trained and certified
• Trained in the use of RoHS soldering techniques
• ESD trained and certified
Total Experience
39 years of writing technical documentation
12 years of experience as a technical trainer
18 months as an electro-mechanical engineering assistant
Timeline
Service Tech Support - Entry
Agilent Technologies Inc.
08.2006 - 07.2013
Repair Technician - Level 2
Comtek Computer Systems
02.2006 - 05.2006
Test Technician
ACM Systems
06.2005 - 12.2005
Electrical Engineering Assistant
Varian Electronic Manufacturing
09.2004 - 05.2005
Technician/Technical Trainer - level 2
Vital Merchant Services
11.2000 - 07.2004
Apprentice Electrician
Bosley Electric Co.
05.2000 - 10.2000
Technician - Level 1
Aurora Merchant Systems
04.1999 - 05.2000
Technician
Omega Systems
12.1998 - 02.1999
Technician
Kennsco Component Services
02.1998 - 10.1998
Associate of Arts - English
CosumnesRiver College
Associate of Science - Automated Systems Technician
Sacramento City College
Associate of Science - Electronics Technology
Sacramento City College