Taelan-Brynn Thomason
Burlington,ON
Summary
Enthusiastic and reliable taking pride in all work that I do. A very detail-oriented team player with strong organizational skills. Proven to be successful at managing multiple tasks with a positive attitude. With a passion to help others and foster growth in the community. After completion of undergrad I plan to work towards a masters degree.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Black Swan Burlington North
08.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Youth Soccer Coach
Little Kickers
04.2022 - Current
- Supervised and instructed groups of 10-20 children ages 1.5-7 years old in basic soccer drills, games, and activities.
- Administered first aid when necessary.
- Built trusting relationships with the kids that fostered personal growth of the children both on and off the field.
- Ensured player safety by enforcing proper protective gear requirements and monitoring field conditions before each practice.
- Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
Teacher's Assistant
Mary Phalen Catholic Elementary School
09.2023 - 12.2023
- Through the university I completed an unpaid practicum of a total of 144 hours within a grade 3 classroom of 20 students where I oversaw students in classroom and common areas to monitor, enforce rules, and support my lead teacher.
- Facilitated activities in small groups to reinforce concepts taught by class teacher, as well as offered individual support tailored to students needs.
- Graded assignments and reported individual progress to teacher.
- Built a strong rapport with students and staff.
Server/Bartender
Kelseys Original Roadhouse
05.2020 - 05.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Made drinks to spec for myself and other servers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Personal Shopper
Fortinos Appleby & Dundas
03.2020 - 06.2022
- Worked as shift supervisor, handling payments, orders, customer interactions, and leading co-workers.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Handled high volume orders, working at a very fast pace in order to meet the high demands of up to 170 curb-side grocery orders per day during the peak of the pandemic.
Education
Bachelor of Applied Science - Family Studies And Human Development
University of Guelph
Guelph, ON04.2025
High School Diploma -
Corpus Christi Catholic Secondary School
Burlington, ON06.2021
Skills
- Hospitality Service Expertise
- Sales Techniques
- Adaptable and Flexible
- Interpersonal Skills
- Team Collaboration
- Attention to Detail
- Problem Solving
- Effective Communication
- First Aid & CPR
Certification
Smart Serve
Red Cross Certified First Aid & CPR/AED Level C
References
References available upon request.
Timeline
Teacher's Assistant
Mary Phalen Catholic Elementary School
09.2023 - 12.2023
Server
The Black Swan Burlington North
08.2023 - Current
Youth Soccer Coach
Little Kickers
04.2022 - Current
Server/Bartender
Kelseys Original Roadhouse
05.2020 - 05.2023
Personal Shopper
Fortinos Appleby & Dundas
03.2020 - 06.2022
Bachelor of Applied Science - Family Studies And Human Development
University of Guelph
High School Diploma -
Corpus Christi Catholic Secondary School
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