Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
SalesAssociate

Taehee Kim

Vancouver,Canada

Summary

With over 6 years of customer support experience in the hospitality industry, I consistently prioritize client satisfaction. My strong time management skills, honed through both professional and academic pursuits, enable me to excel in managing multiple responsibilities. I have exceptional communication abilities, allowing me to effectively address customer concerns and achieve consistently high satisfaction rates. I also have a proven track record of fostering teamwork and mediating between management and staff. Additionally, I am highly proficient in graphic design software such as Adobe Photoshop, Illustrator, AutoCAD, 3ds Max, SketchUp, Rhino, V-Ray, and Enscape, which allows me to create detailed 3D models and architectural drawings, enhancing design presentations and optimizing layout solutions.

Overview

9
9
years of professional experience

Work History

Store Manager

Sulbing Cafe
08.2021 - 12.2023
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Managed team dynamics effectively, promptly addressing absenteeism and ensuring 95% compliance rate with company protocols

Baker, Barista

Cream de la Crumb
05.2018 - 03.2020
  • Delivered exceptional customer service through effective verbal communication skills
  • Maintained accuracy and timeliness in financial transactions, achieving 99% payment collection rate
  • Enhanced customer satisfaction by consistently producing high-quality beverage and maintaining clean, organized workspace.
  • Diagnosed and resolved equipment malfunctions efficiently, minimizing downtime and ensuring seamless café operations
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.

Baker

Bakehouse
10.2014 - 10.2016
  • Consistently produced over 50 bakery goods on schedule, ensuring timely delivery while maintaining high quality standards
  • Controlled and monitored ingredient conditions, reducing waste by 10% through meticulous inventory management
  • Assisted in optimizing team performance by coordinating schedules and managing workflow
  • Ensured smooth operation of essential systems and processes to enhance bakery production efficiency

Education

Some College (No Degree) - Interior Design

Sbs Computer Interior Design Academy
Incheon, South Korea

Interior Architecture Technician Certification -

Human Resources Development Service of Korea
Seoul, South Korea
09.2024

Google IT Support Professional Certificate -

NPower Canada
Vancouver, BC
12.2023

Junior IT Analyst Program -

NPower Canada
Vancouver, BC
12.2023

Associate Of Hospitality - Hotel Baking & Confectionery

Seoul Hoseo Occupational Training School
Seoul, South Korea
02.2014

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Team motivation
  • Team Development
  • Training and mentoring
  • Friendly and Positive
  • Outstanding communication skills
  • Inventory Management
  • Cash Management
  • Policies and Procedures

Languages

English
Full Professional
Korean
Native or Bilingual

Timeline

Store Manager

Sulbing Cafe
08.2021 - 12.2023

Baker, Barista

Cream de la Crumb
05.2018 - 03.2020

Baker

Bakehouse
10.2014 - 10.2016

Google IT Support Professional Certificate -

NPower Canada

Some College (No Degree) - Interior Design

Sbs Computer Interior Design Academy

Interior Architecture Technician Certification -

Human Resources Development Service of Korea

Junior IT Analyst Program -

NPower Canada

Associate Of Hospitality - Hotel Baking & Confectionery

Seoul Hoseo Occupational Training School
Taehee Kim