Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tae Majaya

Edmonton,Canada

Summary

Versatile and dedicated Administrative Assistant possessing first-rate communication skills, personable demeanor, and coordination demonstrated across 8 years in client-focused roles. Excellent knowledge of office management, medical terminology, and billing procedures. Experienced in transcription, bookkeeping, records management, payment processing, and privacy compliance. Achieved Top 10 percent in academic performance at Reeves College.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Insight Medical Imaging
09.2015 - Current
  • Face-to-face patient and customer service
  • Onboarding and training 2-3 new reception staff a month on reception duties
  • Managing and updating the booking system
  • Processed medical insurance claims and payments
  • Document management: filing, scanning, faxing, and record retrieval
  • Training staff on E-medical immigration & emigration procedures
  • Grading over 100 cases a day for e-medical immigration x-rays
  • Retrieving patient data from Netcare database
  • Worked to ensure quality service and addressed and resolved all customer issues
  • Accessing Alberta Health Services (AHS) repository for patient information
  • Answering up to 20 or more phone calls a day for general inquiries and bookings
  • Communicating with Central Booking for bookings and appointment cancellations
  • Patient handover to technical staff for medical examinations
  • Creating, scanning, and converting work files to PDF for digital use
  • Closing clinic and ensuring safety protocols for overnight security and handover for the following shift

Medical Office Assistant

Parsons Medical
04.2015 - 06.2015
  • Managing outpatient service prioritization
  • Face-to-face interaction with patients
  • Patient charting, scheduling and booking appointments
  • Answering phone calls and responding to emails
  • Document management: filing, faxing and record retrieval
  • Updating patient details in the database
  • Room checks before and after patients see doctors
  • Assisting doctors with clinical procedures; for example suture removal
  • Billing patients for uninsured services

Education

Bachelor of Arts - Psychology

Athabasca University, Edmonton, AB
2024

Majoring in Psychology and Minor in Sociology

Medical Office Assistant Diploma -

Reeves College, Edmonton, AB
06.2015

Skills

  • Critical thinking and problem-solving
  • Effective Communication Skills
  • Fast Learner
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Editing and Proofreading Skills provide excellent skills in spelling and grammar
  • Administrative Support Skills and Duties
  • Highly self-motivated, passionate, and positive
  • Customer service and patient intake
  • Excellent interpersonal skills demonstrated by regular liaison with co-workers and patients/customers
  • Medical Histories and Vital Statistics
  • Payment Collection and Processing
  • Follow-Up Skills
  • Appointment Coordination
  • Patient Relations
  • Microsoft Office 365 Suite and Sharepoint
  • Google Docs
  • Client management systems
  • Proven problem-solving capabilities
  • Team player
  • Excellent time management skills enhanced by meeting targets and working unsupervised
  • Well-applied deductive reasoning
  • E-medical immigration grading
  • Stakeholder communication (internal and external)
  • Netcare information retrieval
  • Medical Coding

Certification

FEBRUARY 2016 Standard First Aid and CPR Certificate (Level ‘C'), NAIT OCTOBER 2018

Timeline

Medical Office Assistant - Insight Medical Imaging
09.2015 - Current
Medical Office Assistant - Parsons Medical
04.2015 - 06.2015
Athabasca University - Bachelor of Arts, Psychology
Reeves College - Medical Office Assistant Diploma,

Similar Profiles

CREATE PROFILE
Tae Majaya