tadeo kayonga
Toronto,ON
Summary
At Samsonshield, I excelled in enhancing guest satisfaction and fostering positive relationships, leveraging my exceptional communication and property management software skills. A team player with a knack for conflict resolution, I significantly improved efficiency and guest experience, contributing to a notable increase in repeat visits.
Overview
1
1
year of professional experience
Work History
Front Desk Concierge
Samsonshield
Toronto, ON
12.2023 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Processed payments accurately, balancing cash drawer at the end of each shift.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Facilitated and coordinated transportation services for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained accurate and up-to-date records of guest information.
- Handled customer complaints to satisfy and retain guests.
- Assisted with luggage handling, valet services and concierge services.
- Maintained high level of professionalism and discretion when dealing with guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Upheld hotel policies and procedures by providing high level of customer service.
- Provided accurate information regarding local attractions, restaurants and activities.
- Assisted guests with variety of services and local attraction information.
- Scheduled and confirmed restaurant reservations for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Education
Bachelors Of Science -
Makerere University
Kampala Uganda 02.2014
Skills
- Team player attitude
- Conflict Resolution
- Exceptional communication
- Transportation Coordination
- Concierge services knowledge
- Strong multitasking
- Property Management Software
- Calendar Management
- Foreign language fluency
- Tourism industry familiarity
- Guest Relations
Languages
English
Full Professional
Timeline
Front Desk Concierge
Samsonshield
12.2023 - Current
Bachelors Of Science -
Makerere University