Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tachfine Bihya

Ottawa,ON

Summary

Dynamic and customer-focused professional with experience in reception, sales, and customer service within multiples industries. Adept at managing appointments, providing personalized advice to clients, and increasing sales through effective upselling. Skilled in maintaining organized workspaces, handling transactions, and resolving customer issues to ensure a positive experience. Proven ability to collaborate with team members and contribute to marketing initiatives.

Overview

1
1
year of professional experience

Work History

Front Desk Coordinator

Steel n ink
Ottawa
10.2023 - 01.2024
  • Managed front desk operations in a busy piercing shop, ensuring smooth customer flow and timely appointment scheduling.
  • Provided personalized advice and guidance to customers on jewelry selection, piercing aftercare, and hygiene practices, fostering positive customer experiences and loyalty.
  • Demonstrated strong sales skills by effectively promoting and upselling jewelry products, resulting in increased revenue for the business.
  • Resolved customer complaints and issues effectively, maintaining positive relationships.

Crew Member

Mr.Pretzel
Ottawa
08.2022 - 05.2023
  • Demonstrated exceptional customer service skills by taking and preparing customer orders with accuracy,
    ensuring a positive dining experience.
  • Operated various kitchen equipment, including grills, fryers, and food preparation stations, while adhering
    to food safety and sanitation standards.
  • Adapted to fast-paced environments, efficiently handling high-volume shifts, and contributing to reduced
    customer wait times during peak hours.

Education

Bachelor of Science - Software Engineering

University of Ottawa
Ottawa, ON
12-2025

Skills

  • Effective Planning
  • Office Administration
  • Calender management
  • Word Processing
  • Marketing
  • Conflict Resolution

Languages

English
Native/ Bilingual
French
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Front Desk Coordinator

Steel n ink
10.2023 - 01.2024

Crew Member

Mr.Pretzel
08.2022 - 05.2023

Bachelor of Science - Software Engineering

University of Ottawa

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Tachfine Bihya