Tabka Samar

Sales assistant Orange France

• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Guided customers through product selection, offering tailored recommendations based on individual needs.
• Documented customer interactions in internal database to maintain complete customer service history.
• Facilitated smooth transactions for customers by accurately processing orders and payments.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.Proactively identified opportunities for upselling or cross-selling additional products/services to meet client requirements fully.

Technical assistant Orange France

• Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.

Order Tracking Amzon France

• Developed customized reports for clients, presenting relevant tracking data in an easily digestible format.
• Reduced response times for critical incidents by optimizing tracking protocols and communication channels.
• Provided exceptional customer service through clear communication, quick responses to inquiries, and proactive problem-solving measures.

• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
• Coordinated design meetings and decisions with internal departments and teams.
• Maintained positive vendor relations to build strong partnerships.
• Improved product functionality with innovative design solutions, resulting in increased sales conversions.

• Wrote, edited and produced stories for Internet and digital channels.
• Developed story ideas and conducted interviews with industry experts and celebrities.
• Researched and gathered information to develop accurate and credible stories.
• Covered high-profile events such as political elections and natural disasters, providing timely updates to readers.
• Developed strong relationships with sources, leading to exclusive interviews and scoops.
• Adapted writing style for diverse audiences across print, online, and multimedia platforms.

• Covered breaking news events quickly and accurately under challenging conditions while adhering to tight deadlines.
• Produced engaging videos that provided viewers with concise summaries or captivating interviews related to the topic at hand.
• Collaborated with editorial teams to develop story ideas and ensure comprehensive coverage of news events.
• Monitored website and social media traffic.
• Delivered impactful reports by conducting in-depth research on complex topics, analyzing data, and synthesizing information into clear narratives.