Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tabitha Watson

Barrie,Canada

Summary

Diligent personal support worker with extensive hands-on experience providing compassionate care. Expertise in assisting with daily activities and fostering supportive environment. Demonstrated ability to effectively communicate and empathetically address patient needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medication Care Partner

Amica Little Lake
08.2022 - 11.2024
  • Provide time sensitive medications to residents
  • Provide puffers, eye drops/ointments
  • Provide PRN medications when needed
  • Provide narcotics when needed/scheduled
  • Provide information back to nurse regarding residents (eg decline, skin tears, behaviors etc.)
  • Use EMAR programming to document notes, administration times, vitals etc

Home Care Worker

Neural Rehabilitation Group
12.2020 - 08.2021
  • Assisted with daily chores
  • Drove children to school
  • Daily activities with 1 year old on days she was out of day care
  • Meal prep
  • Housekeeping duties
  • Assisted Mom with baths, feedings, etc
  • Assisted 6, 10 and 12 year old with homework
  • Etc

Personal Support Worker (PSW)

GEM Health Care
05.2018 - 05.2019
  • Provide companionship, compassion and personal care to individuals who require assistance or full care
  • Very hard worker and love what I do

Customer Service Representative Trainer

Transcom Worldwide
04.2014 - 12.2017
  • Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
  • Facilitated role-playing scenarios and group discussions to simulate real-life customer interactions, enhancing trainee preparedness for live service situations.
  • Mentored underperforming employees, leading to improved performance and meeting company targets consistently.
  • Evaluated existing training programs against company goals and objectives, making necessary adjustments for optimal results.
  • Maintained high call volume for increased sales opportunities with efficient time management skills.
  • Exceeded monthly sales targets consistently by implementing strategic selling techniques.
  • Improved overall call quality by actively seeking feedback from managers or peers regularly.
  • Escalated concerns or advanced problem calls to management staff.
  • Followed up on leads diligently through organized tracking systems, ensuring a higher conversion rate of prospects to customers.

Education

Certificate - Pharmacy Technician

CTS Canadian Career College
Barrie, ON
07.2022

Diploma - Personal Support Worker

CTS Canadian Career College
Barrie, ON
10-2018

High School Diploma -

Yarmouth Consolidated Memorial High School
Yarmouth, NS
06-2011

Skills

  • Direct Care
  • GPA
  • General Persuasive Approach (2 years)
  • Vital Signs
  • Dementia Care
  • CPR certified
  • Emotional support
  • Active listening
  • Critical thinking
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Client relations
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling

Languages

English

Certification

  • CPR/AED Certification

Timeline

Medication Care Partner

Amica Little Lake
08.2022 - 11.2024

Home Care Worker

Neural Rehabilitation Group
12.2020 - 08.2021

Personal Support Worker (PSW)

GEM Health Care
05.2018 - 05.2019

Customer Service Representative Trainer

Transcom Worldwide
04.2014 - 12.2017

Certificate - Pharmacy Technician

CTS Canadian Career College

Diploma - Personal Support Worker

CTS Canadian Career College

High School Diploma -

Yarmouth Consolidated Memorial High School
Tabitha Watson