Tabitha Riva
Welland,ON
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Insurance Agent
Scoop Insurance Brokerage
03.2020 - Current
- Selling insurance plans to new customers
- Up-selling plans to existing customers
- Cultivating lasting relationships with customers
- Assessing client needs
- Acquiring new customers
- Revising current policies
- Designing customized insurance plans
- Counseling clients on how to fill claims
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Customer Service Advisor
Tucows
01.2015 - 02.2017
- Assist customers through billing transitions, new account set ups and trouble shooting, new device instruction, provide online and phone technical support to customer base
- Helped many customers per day in high-volume call setting and exceeded 100% quality target on consistent basis.
Customer Service Representative
Transcom North America
09.2013 - 01.2014
- Provided customers with accurate information regarding their order placements, adhered to all company confidentiality clauses, ability to process multiple orders within fast paced, high volume processing environment
Customer Service Representative for CAA
One Touch Direct
11.2010 - 06.2013
- Provided customers with the utmost customer care, encouraged customers to buy new products and protection plans, provided aid to customers in stressful situations, handled customer inquiries in a timely and effective manner
Banquet Server
Delta Hotels
10.2009 - 11.2010
- Provided event assistance for public and private events, handled all food and alcohol professionally while adhering to health and safety codes, professionally handled customers complaints and suggestions, efficiently served food and alcohol to guests
Head Waitress
Vaughn's International Cuisine
06.2007 - 10.2009
- Provided new employees with policies and procedures, effectively staffed and served establishment, ensured customers had ultimate customer service experience, carried out restaurant's organizational culture while also ensuring all policies and procedures were well maintained throughout shifts
- Developed strong relationships with regular customers, fostering loyalty to establishment.
- Maintained clean and inviting dining area to enhance overall guest experience at restaurant.
Customer Service Consultant
AT&T Convergys
06.2006 - 05.2007
- Provided technical support for cellular services, encouraged customers to join AT&T team, created and assisted customers with new account setups and inquiries, provided customers with a one on one experience
Education
High School Diploma -
Registered Insurance Brokers of Ontario License
St. Catharines, ONSkills
- Demonstrate strong communication skills and assume a leadership role while working in team environment
- Prioritize and complete multiple tasks, meeting deadlines independently
- Sets high, achievable standards with respect to detail and performance
- Proven computer skills in Microsoft Office, OneNote, and Outlook
- Manage time pressured tasks in fast pace environment
- Handle customer complaints and requests professionally to meet customer satisfaction
- Ability to quickly adapt to change
- Professionalism and Ethics
- Quotes and sales
- Customer Service
Certification
Registered Insurance Brokers of Ontario license
References
Available Upon Request
Timeline
Insurance Agent
Scoop Insurance Brokerage
03.2020 - Current
Customer Service Advisor
Tucows
01.2015 - 02.2017
Customer Service Representative
Transcom North America
09.2013 - 01.2014
Customer Service Representative for CAA
One Touch Direct
11.2010 - 06.2013
Banquet Server
Delta Hotels
10.2009 - 11.2010
Head Waitress
Vaughn's International Cuisine
06.2007 - 10.2009
Customer Service Consultant
AT&T Convergys
06.2006 - 05.2007
High School Diploma -
Registered Insurance Brokers of Ontario License
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