Tabitha Newbold
Milton,Canada
Summary
Highly experienced and results-driven banking professional with over 28 years of senior management experience in credit, risk management, and branch operations. Proven ability to analyze complex financial situations, assess risk, and ensure compliance with regulations through Retail, Small Business and Commercial banking exposure.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Branch Manager
RBC
Brampton, Ontario
09.2022 - 07.2024
- Oversee the day to day branch operations, managing staff, ensuring excellent customer service, meeting financial targets and maintaining compliance with banking regulations, acting as a leader and liaison between the branch, customers and head office to drive growth and profitability.
- Managed team of 10 sales and service officers with annual financial target in excess of CAD$40M,
Branch Manager
Scotiabank (Bahamas) Ltd.
New Providence, The Bahamas
06.2016 - 03.2022
- Oversee the day to day branch operations, managing staff, ensuring excellent customer service, meeting financial targets and maintaining compliance with banking regulations, acting as a leader and liaison between the branch, customers and head office to drive growth and profitability.
- Managed numerous teams up to a maximum of 20 employees with annual financial target in excess of USD$30M.
- Selected as Branch and Branch Manager of the Year in 2017 for best financial results amongst 13 branches.
Various Management Roles
CIBC Bahamas Ltd.
New Providence, The Bahamas
11.1999 - 05.2016
- Implemented process improvements to streamline operations
- Identified cost-saving opportunities while ensuring branch profitability.
- Championed a culture of compliance and risk awareness.
- Cultivated a customer-centric branch environment, resulting in high satisfaction scores.
- Supported sales officers by providing credit analysis and structuring expertise within delegated limits
- Conducted thorough risk assessments and implemented mitigation strategies.
- Developed business cases to secure loan approvals when necessary
- Managed the first Customer Service Centre post merge in 2003, which included a team of 15 call agents and team leaders.
Education
MBA - Business Administration
University of Miami
Miami, Florida06.1998
BA - Business Administration
Acadia University
Wolfville, NS06.1994
Skills
- Time management
- Detail Oriented
- Relationship building and management
- Employee development/Coaching
- Verbal/written communication
- Strong team-builder
- Decision-making
Languages
English
Full Professional
Certification
- Investment Funds in Canada
- Branch Compliance Officer
Interests
Reading
Music
Puzzle games
Timeline
Branch Manager
RBC
09.2022 - 07.2024
Branch Manager
Scotiabank (Bahamas) Ltd.
06.2016 - 03.2022
Various Management Roles
CIBC Bahamas Ltd.
11.1999 - 05.2016
MBA - Business Administration
University of Miami
BA - Business Administration
Acadia University
Communication
Exceptional written and verbal communication skills, honed through years of experience in the financial services industry. Adept at tailoring communication style to effectively engage with diverse audiences from employees to high-valued clients. Ability to explain complex financial concepts clearly and concisely to ensure clear understanding.
Leadership
Consistently led and motivated branch teams, fostering a culture of compliance and risk awareness. Effectively managed branch personnel, ranging from teams of 30+ employees to supporting multiple branches.
Branch Manager of the year award at Scotiabank Bahamas.
In 2017, my branch was nominated Branch of the Year out of 13 other branches. A gigantic accomplishment in my banking career.