Tabitha Jorge
Mississauga,Canada
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level flight attendant position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Lynx Air
02.2024 - 02.2024
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Guest Service Representative
Courtyard By Marriott
07.2014 - 12.2015
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Answered hotel phones with professionalism and directed calls appropriately.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Utilized property management software proficiently for efficient guest data management and reporting purposes.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Managed check-in and check-out procedures for guests.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
Security Supervisor
G4S Security
12.2013 - 12.2014
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of 10 security personnel during shift.
- Responded swiftly to security incidents and effectively resolved security issues.
- Developed and implemented strategies to prevent and respond to security incidents.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Screened vendors and contractors before granting access to restricted areas within the building.
- Recorded incident reports with detailed accounts of occurrences.
Security Dispatcher
Primary Response Security And Investigations
12.2010 - 12.2013
- Utilized mapping tools and GPS technology to enhance officer response times by ensuring accurate location information during dispatches.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
- Studied building floor plans to give directions and provide accurate information.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Streamlined the information-sharing process with external agencies such as the police department during collaborative operations.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Coordinated scheduled maintenance checks for security equipment, ensuring optimal functionality during critical moments.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
Education
Diploma - Hotel, Resort And Restaurant Management
Ashworth College
Toronto08.2014
Skills
- Detail Oriented
- Customer Service
- Emergency Response
- Safety Demonstrations
- Verbal and written communication
- Multitasking Abilities
- Attention to Detail
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Company policy adherence
Timeline
Flight Attendant
Lynx Air
02.2024 - 02.2024
Guest Service Representative
Courtyard By Marriott
07.2014 - 12.2015
Security Supervisor
G4S Security
12.2013 - 12.2014
Security Dispatcher
Primary Response Security And Investigations
12.2010 - 12.2013
Diploma - Hotel, Resort And Restaurant Management
Ashworth College
Similar Profiles
LINDSAY SCOTTLINDSAY SCOTT
OPERATIONS COORDINATOR at LYNX AIROPERATIONS COORDINATOR at LYNX AIR
Rob HoffartRob Hoffart
Director, Operations Delivery at Lynx AirDirector, Operations Delivery at Lynx Air
Divine ParonableDivine Paronable
Flight Attendant at Lynx AirFlight Attendant at Lynx Air