Tabitha Cranley

• Supervised 33 locations across Ontario, elevating all standards of operation.
• Supported Regional growth through training and peer mentorship of new District Managers in Canada.
• Ensured compliance with company policies and procedures as well as maintaining personal services regulations across 12 different health boards.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities. Initiated peer mentorship and regular collaboration calls between Store Managers.
• Oversaw successful store remodels and end of lease store closures, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations. Intentional focus on developing Leader Vs Manager mindset in store teams.
• Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards. Led through Customer Centric Focus.

• Supervised Ontario locations, enforcing high-quality standards of operation focused in Outlet business.
• Developed SOPs to support operations through efficient processes and communication to stores, leading to reduced costs and increased productivity.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings, transitioning teams between divisions of YM Inc. Coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
• Ensured compliance with company policies and procedures as well as provincial regulations by conducting regular audits of operational practices at each location within the district.
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.

Held this role concurrently with District Training and leading my home store as General Manager

• Lead Store teams across Ontario in cultivating working relationships with non profits.
• Work Direct with Non profits as needed to plan and execute local events.
• Directly led 50 leaders and indirectly store teams of 500 in exceeding year over year growth strategy plan in community involvement and grant submissions and approvals.
• Year to date delivering highest volunteer hours and grants across North America in Banana Republic.
• Creation of growth development plan for impact expansion year over year.
• Developed in store purchase and donate events for local shelters throughout year to launch across stores
• Build Culture of Doing More throughout stores
• Develop Ongoing communication and touch-point strategies to ensure teams and leaders have supports
• Expand Community Engagement to envelop our Equality and Belonging strategy, ensuring we have diversity in events and partnerships.
• Consolidation of all events to share with business partners

Held this role concurrently with Community Leader and leading my home store as General Manager

• Spearheaded new training plans and initiatives including large scale online onboarding of 50 new hires in 1 session, during Covid to reduce payroll spend. Created training plans and facilitated for stores across Ontario.
• Onboarding New General Managers: create and impact ongoing strategies for continued growth in role.
• Assess store by store opportunities and host ongoing gap stop training sessions for 12 District Stores
• Implemented new learning strategies depending upon employees' skill levels
• Create functional training materials for self led training and resources
• Support Canada wide for systems and operations training for all levels
• Roll out expert for Workday in Canada
• Oversee multiple stores as needed during leadership change over.
• Teach, Coach and Develop Store Teams to be able to develop effective schedules to drive profitable sales as Labour Management Expert.
• Developed departmental systems and procedures to better align workflow processes
• Researched and obtained relevant course materials to achieve training objectives
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness

• Extraordinary Talent Builder, growing store team through Stylists, Experts and Leaders, driving a culture of engagement and high performance. Ranks in high 90% for team engagement/response year over year in Employee Opinion Surveys. Creating and fostering a collaborative store culture.
• Accountable for all talent plans, from hiring to growth and development and performance management.
• Accountable for all store results from profit(P&L) to operations and aesthetics.
• Early Adopter in all strategic initiatives to improve store processes, collaborates with field and HQ partners.
• Maintains highly efficient operational business prevents loss and minimizes risk.
• Demonstrates values and behaviors consistent with our culture.
• Upholds all company policies ; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guide.
• Analyzes results, identifies opportunities and makes decisions in collaboration with leadership team to drive key performance indicators, resulting in continued KPI growth for each consecutive year in location.
• Leads implementation and execution of all Standard Operating Procedures and initiatives.
• Implements action plans to maximize efficiencies and productivity

• Small business based in community support and sell to donate strategy.
• Business Strategy Plans, Marketing, Purchasing and Sales
• All product production
• Products are created and sold to fund products created to donate.
• With grant collaborations, we donate to

o Water First NGO

o Native Child and Family Services

o Breast Cancer Society of Canada

o Barrie Women's and Children's Shelter

o Innisfil Christmas for Kids

o RVH

o Stronach Cancer Centre

o Action for Animals

• With Upcoming programs expanding to

o GreenPeace