Tabinda Jabeen
London,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative/Case Processing Analyst
Dream West Immigration
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- As an independent consultant working under the regulation of IRPA, some of my key responsibilities include checking customer credibility, client profile assessment.
- Creating and monitoring clients file, regular correspondence with clients and legal authorities.
- Demonstrated problem solving skills working with clients from diverse background and providing solution to complex requirements.
- Researched and responded proactively to rapid changes in Canadian immigration law for potential clients.
Customer Service Representative
Metro Immigration Services
03.2019 - 05.2019
- Worked in a fast paced environment under the supervision of a licensed immigration consultant, offering legal advice to potential clients.
- Day to day activities included Interviewing clients, analyzing clients profile, suggesting different immigration options, and submitting clients visa applications under tight deadlines.
- Ensured all legal advice was according to regulatory guidelines and code of professional ethics and conduct under Canadian Immigration Law.
Administrative Assistant
1858827 Ontario Incorporation
01.2016 - 06.2018
- Maintained database for business transactions. Generated invoices and followed up on overdue invoices.
- Scheduled office meetings and client appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Teacher
Army Public School
01.2010 - 04.2012
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Fostered student curiosity and interest through creative hands-on activities.
Education
Immigration Consultant Diploma Program - Legal Immigration Consultancy
Herzing College
Toronto, ON11.2019
Bachelor of Science - Biotechnology
University of Peshawar
Peshawar, Pakistan08.2009
Skills
- Microsoft Excel
- Active Listening
- Credit Card Payment Processing
- Report Transcription
- Staff Training
- Customer Relations
- Microsoft PowerPoint
- Document Control
- Computer Proficiency
- Medical Terminology Knowledge
- Customer Service
- Problem-Solving Ability
- Team Development
- Call Center Operations
- Critical Thinking
- Clerical Support
- Filing
- Research
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Punjabi
Limited Working
Timeline
Customer Service Representative/Case Processing Analyst
Dream West Immigration
11.2021 - Current
Customer Service Representative
Metro Immigration Services
03.2019 - 05.2019
Administrative Assistant
1858827 Ontario Incorporation
01.2016 - 06.2018
Teacher
Army Public School
01.2010 - 04.2012
Immigration Consultant Diploma Program - Legal Immigration Consultancy
Herzing College
Bachelor of Science - Biotechnology
University of Peshawar
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