Summary
Overview
Work History
Education
Skills
Professional Qualifications
Volunteer
Certification
Timeline
Generic

Tabetha Mackenzie

Edmonton,AB

Summary

Dedicated, professional Addictions and Community Health Professional with 10+ years of customer service experience; Proficient in Microsoft Word, DSM-5 terminology, general case management procedures, and documentation; currently aspiring to be a resourceful and dedicated addictions or community worker.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Practicum Student

John Howard Society
05.2024 - 07.2024
  • Security & Perimeter Checks, Pocket & Room searches
  • Review client case content, Data Entry, Daily notes, face-to-face, phone logs, emails, LOA (Leave of Absence) logs, Medications logs, Curfew logs, Approved visitor sign-in/out, Shift change, debrief colleagues before shift change,
  • Motivating clients to attain daily goal,
  • Work with NCR (Not Criminally Responsible) patients, Co-morbid conditions, Co-occurring conditions, and TBI (Traumatic Brain Injury) clients

Home Maker

Self Employed Services
05.2002 - Current
  • Household management
  • Advocate inclusion for neuro-divergent individuals; medical, economic, social, and educational needs,
  • Companion support in developing positive social interactions, including early intervention to success, administering and scoring ASQs
  • Behavior modification and Conflict resolution
  • Life Skills coaching; community health standards, hygiene routine, financial literacy, meal planning, and preparation
  • Resource mapping event planning, community fundraising

General Laborer

Faithfull Finishings & Restorations
01.2023 - 02.2024
  • Maintained worksites, minimizing hazards while promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.


Janitorial Worker

Nu-Glow Maintenance
08.2023 - 10.2023
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in condominium buildings by vacuuming, cleaning windows, and dusting.
  • Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.

Manager

SUBWAY®Restaurants
04.1996 - 10.2021
  • Managed and motivated staff of 11 + employees; facilitated industry standard training, staff certification in food safe, first aid, store cleanliness, and ensured emergency procedures were followed
  • Completed administrative task; balance float, bank drops, inventory management, sales projections, merchandising and fundraising as delegated by head office
  • Conducted thorough site inspections to assess progress, identify potential issues, and recommend corrective measures.
  • Completed daily inspections of machinery to identify potential issues and maintain optimal performance levels.

Flooring / Décor Associate & Install Coordinator

Home Depot
06.2005 - 01.2012
  • Provided customer service, payment processing
  • Performed demonstrations of featured products
  • Ensure stock level, Inventory audits, Return to Vendor's (RTV's), Prepare product for transport, and Merchandising
  • Operated bander, Compactor, Carpet Cutting Machine, Pallet jack, Mobile label Cart
  • Scheduled installs

Merchandising Associate

CRS (Creative Retail Services)
06.2003 - 06.2005
  • Orchestrate product knowledge meetings with store Manager and Home Depot sales associates
  • Merchandising, Quality control, Return to Vendors, Inventory audit
  • Transport Displays, Store set up, Product refresh, tear downs
  • Administrative tasks; data entry, ordering, audits

Waiter/Kitchen Hand - BC

Bavaria Restaurant
09.1996 - 07.2004
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Upheld the highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.

Education

Diploma - Addictions And Community Health Professional

Sundance College
Edmonton, AB
07.2024

High School Diploma -

Abbotsford Continuing Education
Abbotsford, BC
07.2021

Skills

  • Teamwork and Collaboration
  • Quick Learner
  • Problem-Solving
  • Multitasking and Organization
  • Interpersonal and Social Skills

Professional Qualifications


  • Knowledge and understanding of psychological concepts
  • Knowledge of preparing work-related written reports
  • Grasp of standardized and in-house intake
  • Strategies and techniques to assist in minimizing and preventing the effects of substance use
  • Cursory understanding of high-risk populations
  • First Aid/AED CPR-C, AHS Suicide Prevention, and NVI training

Volunteer

British Columbia and Alberta, 2011 - present,

  • Teaching organizational skills, household management, and financial literacy, empowering individuals in various communities to build a strong support network,
  • Fundraising for local non-profit organizations,
  • Advocate and resource referral for basic needs attainment of marginalized individuals,
  • Children’s Ministry age range 0 months to 12 years (typical and atypical development), facilitates lesson plans as directed

Certification

  • AHS Medication Reconciliation (MedRec) 2024
  • AHS Suicide Prevention, Risk Assessment & Management (SPRAM) 2024
  • AHS Infection Prevention & Control (IPC) 2024
  • First Aid & CPR/AED – C 2024
  • Non-violent crisis intervention (CPI / NCI) 2024
  • AHS Trauma Informed Care (TIC) 2024
  • FOIP 2023
  • WHMIS 2023
  • Violence in the workplace; Recognize the risk. 2022

Timeline

Practicum Student

John Howard Society
05.2024 - 07.2024

Janitorial Worker

Nu-Glow Maintenance
08.2023 - 10.2023

General Laborer

Faithfull Finishings & Restorations
01.2023 - 02.2024

Flooring / Décor Associate & Install Coordinator

Home Depot
06.2005 - 01.2012

Merchandising Associate

CRS (Creative Retail Services)
06.2003 - 06.2005

Home Maker

Self Employed Services
05.2002 - Current

Waiter/Kitchen Hand - BC

Bavaria Restaurant
09.1996 - 07.2004

Manager

SUBWAY®Restaurants
04.1996 - 10.2021

Diploma - Addictions And Community Health Professional

Sundance College

High School Diploma -

Abbotsford Continuing Education
Tabetha Mackenzie