Tabetha Mackenzie
Edmonton,AB
Summary
Dedicated, professional Addictions and Community Health Professional with 10+ years of customer service experience; Proficient in Microsoft Word, DSM-5 terminology, general case management procedures, and documentation; currently aspiring to be a resourceful and dedicated addictions or community worker.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Practicum Student
John Howard Society
05.2024 - 07.2024
- Security & Perimeter Checks, Pocket & Room searches
- Review client case content, Data Entry, Daily notes, face-to-face, phone logs, emails, LOA (Leave of Absence) logs, Medications logs, Curfew logs, Approved visitor sign-in/out, Shift change, debrief colleagues before shift change,
- Motivating clients to attain daily goal,
- Work with NCR (Not Criminally Responsible) patients, Co-morbid conditions, Co-occurring conditions, and TBI (Traumatic Brain Injury) clients
Home Maker
Self Employed Services
05.2002 - Current
- Household management
- Advocate inclusion for neuro-divergent individuals; medical, economic, social, and educational needs,
- Companion support in developing positive social interactions, including early intervention to success, administering and scoring ASQs
- Behavior modification and Conflict resolution
- Life Skills coaching; community health standards, hygiene routine, financial literacy, meal planning, and preparation
- Resource mapping event planning, community fundraising
General Laborer
Faithfull Finishings & Restorations
01.2023 - 02.2024
- Maintained worksites, minimizing hazards while promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
Janitorial Worker
Nu-Glow Maintenance
08.2023 - 10.2023
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in condominium buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
Manager
SUBWAY®Restaurants
04.1996 - 10.2021
- Managed and motivated staff of 11 + employees; facilitated industry standard training, staff certification in food safe, first aid, store cleanliness, and ensured emergency procedures were followed
- Completed administrative task; balance float, bank drops, inventory management, sales projections, merchandising and fundraising as delegated by head office
- Conducted thorough site inspections to assess progress, identify potential issues, and recommend corrective measures.
- Completed daily inspections of machinery to identify potential issues and maintain optimal performance levels.
Flooring / Décor Associate & Install Coordinator
Home Depot
06.2005 - 01.2012
- Provided customer service, payment processing
- Performed demonstrations of featured products
- Ensure stock level, Inventory audits, Return to Vendor's (RTV's), Prepare product for transport, and Merchandising
- Operated bander, Compactor, Carpet Cutting Machine, Pallet jack, Mobile label Cart
- Scheduled installs
Merchandising Associate
CRS (Creative Retail Services)
06.2003 - 06.2005
- Orchestrate product knowledge meetings with store Manager and Home Depot sales associates
- Merchandising, Quality control, Return to Vendors, Inventory audit
- Transport Displays, Store set up, Product refresh, tear downs
- Administrative tasks; data entry, ordering, audits
Waiter/Kitchen Hand - BC
Bavaria Restaurant
09.1996 - 07.2004
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Upheld the highest level of hygiene and sanitation practices in accordance with local health regulations, preventing potential foodborne illnesses.
Education
Diploma - Addictions And Community Health Professional
Sundance College
Edmonton, AB07.2024
High School Diploma -
Abbotsford Continuing Education
Abbotsford, BC07.2021
Skills
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Multitasking and Organization
- Interpersonal and Social Skills
Professional Qualifications
- Knowledge and understanding of psychological concepts
- Knowledge of preparing work-related written reports
- Grasp of standardized and in-house intake
- Strategies and techniques to assist in minimizing and preventing the effects of substance use
- Cursory understanding of high-risk populations
- First Aid/AED CPR-C, AHS Suicide Prevention, and NVI training
Volunteer
British Columbia and Alberta, 2011 - present,
- Teaching organizational skills, household management, and financial literacy, empowering individuals in various communities to build a strong support network,
- Fundraising for local non-profit organizations,
- Advocate and resource referral for basic needs attainment of marginalized individuals,
- Children’s Ministry age range 0 months to 12 years (typical and atypical development), facilitates lesson plans as directed
Certification
- AHS Medication Reconciliation (MedRec) 2024
- AHS Suicide Prevention, Risk Assessment & Management (SPRAM) 2024
- AHS Infection Prevention & Control (IPC) 2024
- First Aid & CPR/AED – C 2024
- Non-violent crisis intervention (CPI / NCI) 2024
- AHS Trauma Informed Care (TIC) 2024
- FOIP 2023
- WHMIS 2023
- Violence in the workplace; Recognize the risk. 2022
Timeline
Practicum Student
John Howard Society
05.2024 - 07.2024
Janitorial Worker
Nu-Glow Maintenance
08.2023 - 10.2023
General Laborer
Faithfull Finishings & Restorations
01.2023 - 02.2024
Flooring / Décor Associate & Install Coordinator
Home Depot
06.2005 - 01.2012
Merchandising Associate
CRS (Creative Retail Services)
06.2003 - 06.2005
Home Maker
Self Employed Services
05.2002 - Current
Waiter/Kitchen Hand - BC
Bavaria Restaurant
09.1996 - 07.2004
Manager
SUBWAY®Restaurants
04.1996 - 10.2021
Diploma - Addictions And Community Health Professional
Sundance College
High School Diploma -
Abbotsford Continuing Education