Tabetha Gray

Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Developed expert knowledge of company products and services to provide accurate information to customers.
• Assisted with billing and payments related issues
• Provided Excellent Customer service
• Assisted with training other agents
• Managed Approximately 20 Incoming calls per day from customers

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Troubleshoot POS systems and preformed minor maintenance to keep systems operational
• Processed and managed store returns
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Fixed price mistakes is POS systems
• Quickly and accurately counted drawers at start and end of each shift.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Troubleshoot POS systems and preformed minor maintenance to keep registers operational
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• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
• Greeted new customers, discussed specials, and took drink orders.