Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabby Wanjiru

Winnipeg

Summary

Experienced customer service professional who has worked in many faces of the service industry looking to apply my 2+ years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business like Superstore.

Overview

3
3
years of professional experience

Work History

Host

Original Pancakes House
06.2024 - Current
  • Informed customers of current promotions and server name for smooth transition to service staff.
  • Escorted guests to assigned dining areas and promptly presented menus.
  • Protected patrons and business by adhering to safety, sanitation and alcohol control policies.
  • Fielded telephone calls to answer questions and take reservations.

Cashier

Superstore
06.2023 - 04.2024
  • Assisted 50+ daily customers with checkout, answering outstanding questions.
  • Collaborated with 8 other cashiers, offering assistance to other teammates during busy times.
  • Managed inventory and directed support staff to assist customers who asked for specific grocery items.
  • Recognized as employee of the quarter in 2023.

Server

Smitty's Restaurant & Lounge
08.2022 - 03.2024
  • Exceeded sales targets by 14% by up-selling appetizers and drinks based on specific tastes of diners.
  • Monitored guest waiting list while communicating wait times.
  • Delivered prompt service while assisting 11 other servers.
  • Organized tips across 12-person staff at the end of each shift.
  • Verified dietary restrictions of guests were adhered to, guiding guests to 16 specialty menu items.

Education

Bachelor of Arts - Accounting And Finance

University of Manitoba
Winnipeg, MB
06.2027

High School Diploma - undefined

Oshwal High School
06.2022

Skills

  • POSitouch
  • QuickBooks
  • Interpersonal Skills
  • Customer Service Excellence
  • Critical Thinking
  • Accountability

Timeline

Host

Original Pancakes House
06.2024 - Current

Cashier

Superstore
06.2023 - 04.2024

Server

Smitty's Restaurant & Lounge
08.2022 - 03.2024

High School Diploma - undefined

Oshwal High School

Bachelor of Arts - Accounting And Finance

University of Manitoba
Tabby Wanjiru