Tabby Wanjiru
Winnipeg
Summary
Experienced customer service professional who has worked in many faces of the service industry looking to apply my 2+ years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business like Superstore.
Overview
3
3
years of professional experience
Work History
Host
Original Pancakes House
06.2024 - Current
- Informed customers of current promotions and server name for smooth transition to service staff.
- Escorted guests to assigned dining areas and promptly presented menus.
- Protected patrons and business by adhering to safety, sanitation and alcohol control policies.
- Fielded telephone calls to answer questions and take reservations.
Cashier
Superstore
06.2023 - 04.2024
- Assisted 50+ daily customers with checkout, answering outstanding questions.
- Collaborated with 8 other cashiers, offering assistance to other teammates during busy times.
- Managed inventory and directed support staff to assist customers who asked for specific grocery items.
- Recognized as employee of the quarter in 2023.
Server
Smitty's Restaurant & Lounge
08.2022 - 03.2024
- Exceeded sales targets by 14% by up-selling appetizers and drinks based on specific tastes of diners.
- Monitored guest waiting list while communicating wait times.
- Delivered prompt service while assisting 11 other servers.
- Organized tips across 12-person staff at the end of each shift.
- Verified dietary restrictions of guests were adhered to, guiding guests to 16 specialty menu items.
Education
Bachelor of Arts - Accounting And Finance
University of Manitoba
Winnipeg, MB06.2027
High School Diploma - undefined
Oshwal High School
06.2022
Skills
- POSitouch
- QuickBooks
- Interpersonal Skills
- Customer Service Excellence
- Critical Thinking
- Accountability
Timeline
Host
Original Pancakes House
06.2024 - Current
Cashier
Superstore
06.2023 - 04.2024
Server
Smitty's Restaurant & Lounge
08.2022 - 03.2024
High School Diploma - undefined
Oshwal High School
Bachelor of Arts - Accounting And Finance
University of Manitoba