Tabatha Girouard
Thompson,MB
Summary
Dynamic professional with extensive experience at Northern Health Region, excelling in multi-line telephone operation and emergency call handling. Proven ability to manage confidential information and deliver exceptional customer service. Recognized for maintaining accurate records and enhancing communication efficiency, contributing to a seamless operational environment.
Overview
7
7
years of professional experience
Work History
Switchboard Operator
Northern Health Region
Thompson, Manitoba
06.2025 - Current
- Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
- Verified caller identification before transferring calls or releasing confidential information.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Handled confidential information with discretion and professionalism.
- Assisted customers with account updates, balance inquiries and other related issues.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Responded efficiently to email inquiries regarding company policies and services provided.
- Routed emergency calls to the appropriate department or personnel.
Cashier
Giant Tiger
Thompson, Manitoba
05.2025 - 06.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
Switchboard Operator /Medical Receptionist
Northern Health Region
Thompson , Manitoba
04.2023 - 06.2024
- Routed emergency calls to the appropriate department or personnel.
- Performed general administrative duties such as filing documents, photocopying materials.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Monitored and recorded daily phone activity in log book.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
- Ensured that all communication systems were functioning properly at all times.
Kitchen Helper /Hotel Front Desk Clerk
Meridian Hotel
Thompson, Manitoba
12.2018 - 03.2023
- Labeled containers with date before storing food in refrigerators or freezers.
- Cleaned ovens and grills after each use according to established procedures.
- Maintained detailed records of inventory used on a daily basis.
- Organized walk-in coolers and freezers.
- Followed all safety protocols while operating kitchen equipment including slicers, mixers and grinders.
- Received incoming food shipments, verifying quantities against invoices.
- Prepared salads, desserts, appetizers and other cold items.
- Sanitized dishwashing machines between uses.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Arranged special accommodations for guests to enhance visitor experiences.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
High School Diploma -
R.D. Parker Collegiate
Thompson, MB06-2020
Some College (No Degree) - Medical Terminology
University College of The North
Thompson, MBSkills
- Multi-line telephone operation
- Call routing techniques
- Emergency call handling
- Customer service
- Record keeping
- Confidential information management
Languages
English
Full Professional
French
Limited
Timeline
Switchboard Operator
Northern Health Region
06.2025 - Current
Cashier
Giant Tiger
05.2025 - 06.2025
Switchboard Operator /Medical Receptionist
Northern Health Region
04.2023 - 06.2024
Kitchen Helper /Hotel Front Desk Clerk
Meridian Hotel
12.2018 - 03.2023
High School Diploma -
R.D. Parker Collegiate
Some College (No Degree) - Medical Terminology
University College of The North
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