Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tabarek Al-Lami

Ottawa,ON

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at SilkRoad. Leveraged customer service and POS system operations expertise to improve transaction accuracy and efficiency. Recognized for exceptional work ethic, integrity, and the ability to develop strong client relationships, significantly contributing to increased repeat business and customer loyalty. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

SilkRoad
01.2024 - 05.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Social Services Worker

University Of Bath
05.2021 - 11.2021
  • Improved client outcomes by developing and implementing individualized case plans.
  • Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
  • Monitored program outcomes using data analysis techniques, informing continuous quality improvement efforts within the organization.
  • Provided social work services, individual, and family therapy and referrals.
  • Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
  • Coordinated referrals to specialized services, streamlining the process for both clients and partner agencies.
  • Led workshops on various topics relevant to client populations, enhancing knowledge and skill development among participants.
  • Enhanced community resources for clients through partnerships with local organizations.
  • Trained new staff members in agency policies, procedures, and best practices for effective service delivery.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.
  • Developed and implemented individualized treatment plans for clients.
  • Facilitated psychoeducational classes to help clients develop life skills.

Education

High School Diploma -

st.Pius high school
Ottawa, ON
06.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Customer Relations
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Issue Resolution
  • POS system operations
  • Currency counting
  • Honest and Dependable
  • Reliable and Responsible
  • Active Listening
  • Team Leadership
  • Work Task Prioritization
  • Microsoft Office
  • Product Scanning

Languages

Arabic
Native or Bilingual
English
Professional Working

Certification

  • social and policy sciences Training - 7 days

Timeline

Cashier

SilkRoad
01.2024 - 05.2024

Social Services Worker

University Of Bath
05.2021 - 11.2021

High School Diploma -

st.Pius high school

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Tabarek Al-Lami