Tabara Diallo
Ottawa,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Nuvo Eye Centre De L'Oeil
10.2022 - 01.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted and assisted patients with check-in procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and Clinic staff by closely reviewing medical charts and maintaining high levels of communication.
- Verified patient insurance eligibility and entered patient information into system.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand Clinic policies and procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Sales Associate
Clair De Lune Ambiance
11.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Associate
La Senza
11.2019 - 01.2020
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Social Science - Bachelor of Social Sciences in Interdisciplinary
University of Ottawa
Ottawa, ON09.2024
High School Diploma -
École Secondaire Catholique Pierre-Savard
Nepean, ON06.2019
Skills
- Attention to Detail
- Bilingual in French and English
- Organizational Skills
- Customer Service
- Critical Thinking Skills
- Time Management
- Verbal and Written Communication
- Punctual and Hardworking
- Fast learner
- Able to adapt quickly
- Good team Player
- Working knowledge of Microsoft office suite
Affiliations
2021
- Vice-President of Finance of the Association of Students in Conflict Studies and Human Rights.
2019
- Assistant vice-principal at École Élementaire Publique Charlotte-Lemieux.
2018
- Coach of the junior boys basketball team at École Secondaire Publique Omer-Deslauriers.
Honors & Awards
2016-2017
- Certificate of the most valuable player for the women's Junior basketball team
École secondaire publique Omer-Deslauriers- Ottawa, Ontario
2017-2018
- Certificate of the most valuable player for the women's Senior volleyball team
École secondaire publique Omer-Deslauriers- Ottawa, Ontario
Timeline
Patient Care Coordinator
Nuvo Eye Centre De L'Oeil
10.2022 - 01.2023
Sales Associate
Clair De Lune Ambiance
11.2019 - 02.2020
Seasonal Associate
La Senza
11.2019 - 01.2020
Bachelor of Social Science - Bachelor of Social Sciences in Interdisciplinary
University of Ottawa
High School Diploma -
École Secondaire Catholique Pierre-Savard
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