R Studio
Taalib Shivraj
Richmond Hill,ON
Summary
Highly organized and motivated individual with a demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in data analytics, market analysis, and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Account Executive, Corporate & Public Markets
LexisNexis Canada
04.2021 - 12.2023
- Assisted with Outreach.io software implementation to increase process automation within the Sales Department – generated the highest usage of outbound activity (phone calls, emails, LinkedIn messages, etc.); increased overall Sales Department outbound activity by 23%
- Sourced and updated contacts in Salesforce CRM using ZoomInfo and LinkedIn Sales Navigator
- Conducted usage analytics on Tableau software for clients on trial accounts to determine if LexisNexis’s solutions were helpful for the end customer; increased value for customers through a 40% Return on Investment (ROI) through buying into LexisNexis solutions
- Displayed detail-oriented capabilities by ensuring contract terms regarding price, scope of service, parties involved, etc. were accurately documented in sales contracts based on customer requirements
- Performed appropriate analysis by examining the backgrounds of various customers through understanding their role/position, company size, chain of approval for budgets, etc. to determine the right price point for each customer
- Communicated with customer support and finance departments to ease customer concerns regarding incorrect invoices, sales contract edits, service start and end dates, etc.
Associate Commercial Director
Info-Tech Research Group
09.2019 - 01.2021
- Ensured data integrity and accuracy by updating account and contact information in SalesForce CRM through talking to leads, prospects and customers when obtaining detailed information on their present situation
- Analyzed trends in multiple industries part of assigned sales territory to determine the most applicable IT Research solutions to target customers with and sell accordingly
- Generated reports from SalesForce Customer Relationship Management (CRM) system for analytical purposes to pull the most appropriate data related to progress on performance metrics, untouched accounts, old accounts with no contact within the last 5 years, etc.
- Created approximately two new Sales Videos every month through Vidyard’s online video platform tool to communicate messages to leads and prospects about the value of Info-Tech’s IT research services
- Asked detailed questions to leads and customers over the phone and through email when communicating about their present work situations, goals, projects and initiatives to better guide them towards solutions at Info-Tech that would best fit their present needs
Senior Executive (Sales)
GeTS eTrade (Canada) Inc.
11.2016 - 09.2019
- Obtained detailed customer feedback through product demos and feedback calls with active customers
- Drafted up written reports and shared them with the Product Team to ensure feedback was accurately recorded for product development purposes
- Provided knowledge transfer to new sales reps by training them on the most applicable sales cadences, CRM system, social media platforms, and online web conferencing tools to speed up production of fully functional sales rep
- Demonstrated GeTS’ solutions online through GoToMeeting web conferencing software; answered questions and concerns that both leads and prospects had regarding particular functions of GeTS’ solutions
- Performed comprehensive market research on products, local businesses, and competition through Google and LinkedIn searches as well as talking with existing customers
Education
Post Graduate Certificate - Information Systems & Business Analysis (T405)
George Brown College
Toronto, ON 01.2024 - 12.2024
Bachelor of Commerce - International Business Management (Honors)
Seneca College of Applied Arts & Technology
Toronto, ON06.2015
Advanced Diploma - International Business Administration (Honors)
Seneca College of Applied Arts & Technology
Toronto, ON10.2013
Skills
- Excellent verbal and written communication skills, with proficiency in presenting technical concepts of software solutions to clients and fostering collaboration among diverse teams and stakeholders
- Proficient in Microsoft Office suite of products including Word, PowerPoint, Excel, Teams, Visio, Project and Outlook
- Meticulous and detail-oriented, ensuring pricing and product information packages are accurate and customized based on the technical and departmental needs of clients
- Knowledge and hands-on experience with data visualization tools such as SQL, VBA, Tableau, and R
- Exceptional analytical aptitude with success in transforming data into meaningful insights that drive business value
- Superb problem-solving capabilities based on utilizing data-driven approaches to analyze complex business challenges, pinpoint root causes, and develop innovative solutions
- Self-starter and motivated individual with demonstrated ability to start projects independently while meeting deadlines through effective time management in a fast-paced environment
VOLUNTEER EXPERIENCE
Beaver Scouter, Scouts Canada (392nd Thornhill Scouts), Thornhill, ON 10/2020, 04/2023
- Promoted fundraising for Scouts Group (392nd Thornhill Scouts) through actively partaking in Scouts Canada’s coffee and popcorn campaigns; raised over $1000 for the group through email, WhatsApp, phone, and community outreach events
- Facilitated and directed children’s activities for 15-18 Beaver Scouts during weekly group sessions including arts and crafts, sports, and storytelling activities
- Assisted with set-up and take-down of camping activities on site including breakfast, lunch, and dinner preparation, tent set-up, campfires, etc.
Fundraising Volunteer, Diabetes Canada, Toronto, ON 06/2022, 03/2023
- Submitted grant applications worth over $1000 each to over 30 Wal-Mart Canada locations through Wal-Mart’s online application system for non-profits and community charities for Diabetes Canada’s charitable initiatives
- Attended in-person events at golf courses and corporate & religious centers to talk about diabetes and explain how Diabetes Canada assists with research & development initiatives, charitable causes, and networking of medical professionals with diabetics
Hobbies and Interests
- Reading – history, business/sales, economics, etc.
- Sports – swimming, ice hockey, tennis
- Volunteering and community involvement
- Learning languages – Spanish and French
- Travelling
- Learning new programming language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Tableau
SQL
VBA
Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, Visio)
Interests
Reading – history, business/sales, economics, etc
Sports – swimming, ice hockey, tennis
Volunteering and community involvement
Learning languages – Spanish and French
Travelling
Learning new programming languages - Python
Timeline
Post Graduate Certificate - Information Systems & Business Analysis (T405)
George Brown College
01.2024 - 12.2024
Account Executive, Corporate & Public Markets
LexisNexis Canada
04.2021 - 12.2023
Associate Commercial Director
Info-Tech Research Group
09.2019 - 01.2021
Senior Executive (Sales)
GeTS eTrade (Canada) Inc.
11.2016 - 09.2019
Bachelor of Commerce - International Business Management (Honors)
Seneca College of Applied Arts & Technology
Advanced Diploma - International Business Administration (Honors)
Seneca College of Applied Arts & Technology
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