Thuvaraga Sri Paran
Scarborough,ON
Summary
Dynamic administrative professional with 8 years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in managing multiple priorities successfully in a fast-paced environment. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant
Heart Health Institute
Scarborough, ON
08.2022 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered phone calls and messages for 15 specialists in this Cardiology specialty clinic along with scheduling appointments and handling patient inquiries.
- Greeted patients and provided required paperwork to facilitate services.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Customer Service Representative
SITEL
St. Catharine's, ON
02.2022 - 05.2022
- Assisted customers in identifying tax software issues and explained solutions to restore service and functionality.
- Helped large volume of customer calls every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Maintained and managed customer files and databases.
- Approved and terminated customer contracts upon request.
Administrative Assistant
Shahztech IT Professionals Pvt. Ltd
India
01.2020 - 07.2021
- Monitored and directed incoming mail and prepared outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Coordinator
H'arte Glass Solutions
Singapore
01.2019 - 12.2019
- Assisted management with special projects to complete all tasks by deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Created presentations and other materials to support organizational activities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Administrative Receptionist
Miracle Medical Spa
India
05.2013 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Engineering - Electronics and Communication
JJ College of Engineering & Technology
India04.2013
Skills
- Proficiency in Medical Management Systems
- EMR Software
- Multi-Line Phone Proficiency
- Scheduling and Calendar Management
- Inventory Management
- Meeting Planning
- Office Administration
- Workflow Planning
- Database Management
- Invoice Processing
- Technical Support
- Travel Coordination
Languages
English
Tamil
Timeline
Medical Administrative Assistant
Heart Health Institute
08.2022 - Current
Customer Service Representative
SITEL
02.2022 - 05.2022
Administrative Assistant
Shahztech IT Professionals Pvt. Ltd
01.2020 - 07.2021
Administrative Coordinator
H'arte Glass Solutions
01.2019 - 12.2019
Administrative Receptionist
Miracle Medical Spa
05.2013 - 05.2015
Bachelor of Engineering - Electronics and Communication
JJ College of Engineering & Technology