TONY CHAVEZ
San Jose,CA
Summary
Seasoned Inside Sales and Customer Service Specialist with over two decades of experience, notably at Tufts Office Supplies Inc. Excelled in account management and customer complaint resolution, enhancing client satisfaction. Demonstrated expertise in call center operations and effective communication, both written and oral. Proven track record in boosting sales through strategic customer engagement and meticulous order processing.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
30
30
years of professional experience
Work History
Customer Service Specialist
Value Business Products
09.2005 - 11.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
INSIDE SALES/CUSTOMER SERVICE SPECIALIST
Tufts Office Supplies Inc.
01.2002 - 01.2005
- Account Management
- Customer Service
- Processing Orders via Phone, Fax, Email
- Answering Phones
- Filing
- Typing
- Stocking
- Quarterly Inventory
- Inbound & Outbound Sales calls
- Products Specialist
- Issue Credit Memos
CUSTOMER SERVICE SPECIALIST / GSA
MBA Office Supplies Inc.
01.1995 - 01.2001
- Customer Service
- Data Entry
- Purchasing
- Government Sales
- Answering Phones
- Filing
- Typing
- Stocking
- Credits/Returns
- Processed Orders via Fax, Phone, Email
- Created Customer order forms and inventory/sales reports
Education
HIGH SCHOOL DIPLOMA -
Lincoln High School
Skills
- Good communication skills
- Complaint resolution
- Call center experience
- Excellent written and oral communication
- Customer relationship management (CRM)
- Customer order management
- Customer retention
- Customer relationship management
- Price quotes
- CRM software
- Customer service
- Account management
- Customer relations
Timeline
Customer Service Specialist
Value Business Products
09.2005 - 11.2024
INSIDE SALES/CUSTOMER SERVICE SPECIALIST
Tufts Office Supplies Inc.
01.2002 - 01.2005
CUSTOMER SERVICE SPECIALIST / GSA
MBA Office Supplies Inc.
01.1995 - 01.2001
HIGH SCHOOL DIPLOMA -
Lincoln High School
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