T B
Los Angeles
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Motivated individual with a friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Consulate-General Office of Myanmar
Los Angeles
03.2015 - 05.2025
- Keeping track of visa applications for clients, receiving phone calls, mailing, doing research, sending diplomatic pouches, and performing other office work.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from clients regarding visa applications
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Conducted research on various topics as requested by management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Customer Relation
La Tow
Los Angeles
09.2014 - 02.2015
- Making sure AAA customers are totally satisfied with drivers, writing reports, answering phone calls, followed up with scheduling, filled service request, changed status of the driver.
- Delivered fast, knowledgeable service to maintain loyalty and deepen customer relationships.
- Established strong relationships with customers by providing excellent service, responding promptly to inquiries and addressing any complaints or concerns.
- Negotiated with customers, resolving disputes and maintaining positive relationships.
- Wrote reports of customer interactions, transactions and comments for future reference.
Student Para-professional
Disability Resources and Educational Services, California State University, Northridge
08.2013 - 05.2014
- Proctored, discussed testing rules, scheduled and delivered exams, arranged testing rooms, answered phone call, handled emails and other similar office correspondence.
- Distributed tests and collected after completion while maintaining a safe testing environment
- Managed classroom technology and assisted students in using educational software.
- Utilized effective communication strategies when interacting with diverse populations.
- Created and maintained positive relationships with students, parents, and colleagues.
Summer Youth Employment Worker
Youth Policy Institute, Hollywood Family Source Center
Los Angeles
06.2013 - 08.2013
- Organized files, experimented their budget, fundraised, coordinated events along with the staffs.
- Monitored budgeting process for each event to ensure cost efficiency.
- Participated in meetings with senior management team to discuss progress on fundraising initiatives.
Internship
LAPD Devonshire PALS
Northridge
09.2012 - 12.2012
- Assigned students to finish their homework, managed art classes, guided students in other programs and assisted child care service.
Data Entry Administrator
Metropolitan Transportation Authority, Maintenance Department
Sun Valley
06.2012 - 08.2012
- Greeted customers, kept records of their machine usage using Microsoft Excel, answered phone calls, organized files in order, and performed other office work.
- Created detailed reports on data entry activities.
- Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
Summer Youth Employment Program
Downtown Work Source Center
Los Angeles
07.2010 - 09.2010
- Ensured whether people could use computer, guided them to social worker, created posters, and filed, copied, faxed, emailed, provided information about their programs and so on.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
Teacher Assistant
Woodbury University
Burbank
08.2009 - 11.2009
- Answered phone call, arranged notes, faxed, copied, emailed, filed paperwork, provided letters and other office correspondence.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Bachelor of Arts - Political Science
California State University, Northridge
Northridge, CA01.2014
High School Diploma -
Verdugo Hills High School
Tujunga, CA01.2009
Skills
- Computer proficiency in Microsoft Word
- Microsoft Excel
- Office administration
- Answering inquiries
- Strong interpersonal skills
- Data entry documentation
- PowerPoint
- Web/Data Processing
- Skilled in organizing events
- Excellent communication skills
- Recognized for high ethical standards
- Familiar with different office equipment
- Maintaining office equipment such as fax, copier, scanner, CCTV
- Highly motivated
Professional References
Available upon request
Hobbies and Interests
- Volunteer of Hollywood Presbyterian Medical Center
- President of CSUN Cross Cultural Friendship Club
- International Student Organization (ISI)
- Activity Manager in Math Club
- Peer Mediation
Employment And Experience
- Administrative Assistant, Consulate-General Office of Myanmar, Los Angeles, CA, 03/01/15, Present, Keeping track of visa clients, Receiving phone calls, Mailing, Doing research, Sending diplomatic pouches, Maintaining other office works
- Customer Relation, La Tow, Los Angeles, CA, 09/01/14, 02/01/15, Making sure AAA customers are totally satisfied with drivers, Writing reports, Answering phone calls, Followed up with scheduling, Filled service request, Changed status of the driver
- Student Para-professional, Disability Resources and Educational Services, California State University, Northridge, 08/01/13, 05/01/14, Proctored, Discussed testing rules, Scheduled and delivered exams, Arranged testing rooms, Answered phone calls, Handled emails and other similar office correspondence
- Summer Youth Employment, Youth Policy Institute, Hollywood Family Source Center, Los Angeles, CA, 06/01/13, 08/31/13, Organized files, Experimented their budget, Fundraised, Coordinated events along with the staffs
- Internship, LAPD Devonshire PALS, Northridge, CA, 09/01/12, 12/31/12, Assigned students to finish their homework, Managed art classes, Guided students in other programs, Assisted child care service
- Data entry assistant, Metropolitan Transportation Authority, Maintenance Department, Sun Valley, CA, 06/01/12, 08/31/12, Greeted customers, Kept records of their machines usage by Microsoft Excel, Answered phone calls, Organized files in order, Performed other office works
- Summer Youth Employment Program, Downtown Work Source Center, Los Angeles, CA, 07/01/10, 09/30/10, Ensured whether people could use computer, Guided them to social worker, Created posters, Filed, copied, faxed, emailed, Provided information about their programs
- Teacher Assistant, Woodbury University, Burbank, CA, 08/01/09, 11/30/09, Answered phone calls, Arranged notes, Faxed, copied, emailed, Filed paperwork, Provided letters and other office correspondence
Scholarships And Awards
- Academic Achievement Scholarship at California State University of Northridge
- High School Academic Scholarship – Awarded by School Counselor
- Cal Grants Scholarship
- Principle Honor Roll/ High School Honor Roll
- Other Awards: English Department Award, Humanities School of Urban Justice Award, Perfect Attendance (all 4 years)
Languages
Bangla
Professional
Hindi
Professional
References
References available upon request.
Timeline
Administrative Assistant
Consulate-General Office of Myanmar
03.2015 - 05.2025
Customer Relation
La Tow
09.2014 - 02.2015
Student Para-professional
Disability Resources and Educational Services, California State University, Northridge
08.2013 - 05.2014
Summer Youth Employment Worker
Youth Policy Institute, Hollywood Family Source Center
06.2013 - 08.2013
Internship
LAPD Devonshire PALS
09.2012 - 12.2012
Data Entry Administrator
Metropolitan Transportation Authority, Maintenance Department
06.2012 - 08.2012
Summer Youth Employment Program
Downtown Work Source Center
07.2010 - 09.2010
Teacher Assistant
Woodbury University
08.2009 - 11.2009
Bachelor of Arts - Political Science
California State University, Northridge
High School Diploma -
Verdugo Hills High School