Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Saida Zidoune

600 Drake St Vancouver,BC

Summary

Organized Administrative Clerk known for high productivity and efficient task completion. Excel in document management, data entry, and scheduling, ensuring smooth operational flow. Strong communication skills, adaptability, and problem-solving abilities enable success in fast-paced environments. Committed to maintaining confidentiality and providing exceptional administrative support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Care Administrator and Community Engagement Liaison

Life Collective Counselling
08.2024 - 04.2025
  • Led community outreach initiatives through 6 major events at Concordia University of Edmonton, University of Alberta, NorQuest College, and the Taboo Show, fostering valuable connections between students, professionals, and mental health resources.
  • Strategically managed the clinic’s social media presence, creating targeted promotional content that significantly increased audience reach, engagement, and alignment with Life Collective Counselling’s mission.
  • Analyzed feedback from events and social media to refine outreach strategies, optimize content, and enhance community engagement.
  • Streamlined the client intake process, introducing a more efficient strategy that boosted first-time client bookings and improved scheduling workflows.
  • Provided exceptional client support, managing inquiries, intake procedures, and administrative tasks to ensure a seamless, welcoming experience for all clients.
  • Produced compelling blog content that strengthened the clinic’s online presence and provided valuable mental health resources, improving client access to critical information.

Development and Marketing Assistant

Alberta AdaptAbilities Association
04.2023 - 05.2024
  • Researched, wrote, and presented funding proposals, assisting in securing over $50,000 in grants and corporate contributions through strategic donor engagement.
  • Support development team by assisting with tasks including donor data entry, mail outs, research projects, donation processing, event planning and support. Assisted in managing engagement for a portfolio of 1,500+ donors.
  • Represented the organization at fundraisers, delivering a thoughtful presentation and fostering relationships to enhance donor commitment and long-term giving.

Guest Service Administrator

Massage Addict Inc.
05.2022 - 03.2023
  • Managed appointment scheduling, enhancing client satisfaction and operational efficiency.
  • Processed insurance claims and payments, improving financial accuracy and client trust.
  • Handled multi-line phone system, delivering prompt and informative client interactions.

Education

Bachelor of Arts - Psychology

University of Alberta
Edmonton, AB
12.2024

Skills

  • Client Intake and Assessment
  • Event Coordination
  • Administrative management
  • Social media content creation
  • Fundraising and Grant Writing
  • Empathy
  • Communication
  • Collaboration
  • Problem solving
  • Adaptable
  • Call center operations
  • Training materials development
  • Verbal and written communication

Affiliations

Outreach Peer Host, 09/2023 to 04/2024

Peer Support Centre at University of Alberta

  • Facilitate in-person and virtual one-on-one and group conversations to foster meaningful connections within the U of A community, creating space for discussions on passions, concerns, and shared experiences.

Development and Events Volunteer, 07/2021 to 05/2022

Cornerstone Counselling

  • Support fundraising and community engagement efforts by assisting with event planning, donor outreach, and administrative tasks

Accomplishments

First Class Standing, Winter 2024, Fall 2024

Certification

Suicide Prevention at QPR Institute - Issued October 2023
Mental Health First Aid at Canadian Mental Health Association - Issued October 2024

References

References available upon request.

Timeline

Client Care Administrator and Community Engagement Liaison

Life Collective Counselling
08.2024 - 04.2025

Development and Marketing Assistant

Alberta AdaptAbilities Association
04.2023 - 05.2024

Guest Service Administrator

Massage Addict Inc.
05.2022 - 03.2023

Bachelor of Arts - Psychology

University of Alberta

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Saida Zidoune