SZE YAN LAU

• University of Toronto - Accessibility Services, St. George Campus, 09/2023, Present, Toronto, ON, Dialectical Behavioural Therapy, Cognitive Behavioural Therapy, Solution-Focused Brief Therapy, Risk Assessment, Approaches to work with students with disability, Provide one-on-one in-person and online student counseling sessions for students who registered with accessibility service., Create and run workshops in collaboration with other interns.
• Hopewoods Psychotherapy and Counseling Services, 01/2023, 06/2023, Provide one-on-one phone counseling sessions for Motor Vehicle Accident (MVA) clients using trauma-informed approach and integrative modalities of Narrative Therapy, Emotional-Focused Therapy, and Person-Centered Therapy., Provide one-on-one video counseling sessions for individuals with anxiety, childhood traumas, and depression., Shadow family setting counseling cases with supervisor weekly., Attend and actively participate in the weekly supervision and bi-weekly group supervision., Compose psychoeducational article for the social media promotion of the organization.

Received offer letters from both Factor-Inwentash Faculty of Social Work and OISE Counselling Psychotherapy program at the University of Toronto.

• English, Full Professional
• Cantonese, Native/ Bilingual
• Mandarin, Native/ Bilingual

• Peer Supporter, Echo Peer Support [Previously All of Us Can Empower (AUCE)], 08/2021, 12/2022, Provide remote, one-on-one peer support sessions in Mandarin for individuals in their 20s to mid 30s under supervision., Build strong rapport with service users using the skills of empathy, validation, and active listening., Use gender-inclusive language to ensure visitors feel comfortable expressing themselves in a safe space., Utilize counseling skills like active listening, role-playing, and strength-based approaches to help individuals explore themselves in terms of gender identity, career choices, and self-concepts., Compose session reports and attend weekly group debrief to ensure session progress and quality.
• Peer Support Group - Service Coordinator, All of Us Can Empower (AUCE), 05/2022, 09/2022, Design the new program of peer support group within AUCE from scratch, including planning meetings, developing general process, and designing interview questions and standards., Create program & service blurbs, interview and hire group facilitators, and coordinate with supervisors during the process., Collaborate with supervisor and assist in the development of peer support group facilitator core training materials., Provide support as needed to the volunteer facilitators and the admins group, meet with admins team regularly and bring updates to the executives.
• Youth Representative, Hong Fook Mental Health Association, 03/2021, 08/2022, Assist in researching appropriate resources and translate into Mandarin., Share relevant experiences and knowledge in communicating with immigrant youths in various aspects ranging from intergenerational conflict, cultural shock, mental health myth, and more., Provide psychoeducation and brief presentation on strength-based approach to foster healthier parent-child communication.
• Crisis Line Responder, Distress Centres of Greater Toronto, 10/2021, 06/2022, Toronto, ON, Cover for Mandarin, Cantonese, and English lines., Offer counseling and listening support to reintroduce calm in crisis situations., Collect relevant information from callers to determine support needs and evaluate risk of harm., Received intensive and substantial training on basic counseling skills, such as the solution-focused approach, and on child/elderly abuse and suicide intervention., Shadowed a mentor for 10h and practiced taking calls on both the Spectra helpline and the Suicidal Prevention helpline under supervision.
• Intern, Chinese Canadian National Council Toronto Chapter, 08/2021, 06/2022, Toronto, ON, Hosted two workshops on the topic of intimate relationship for youths from 15-17 years old., Organized 500 care-packages with face masks, sanitizers, and flyers with CCNCTO contact info and distributed to front-line workers in supermarkets and food courts., Collaborate with teammates in outreach activities and promote the CCNCTO events, research projects, and services to front-line workers., Communicate with wage earners in the supermarket and food courts in English, Mandarin, and Cantonese to ensure appropriate resources and referrals are made to address their labor concerns.
• Peer Facilitator, Mental Health Support Network (MHSN), 06/2020, 12/2020, Offered guidance in group settings to address mental health-related issues., Provided support for fellow volunteers throughout sessions., Offered insight on available wellness programs and services that prove helpful to group members., Facilitated peer support group sessions for members afflicted with diverse mental health issues., Offered feedback from a non-judgmental standpoint and foster group interactions.
• Teaching Assistant, Power of Words Academy, 09/2019, 06/2020, Help organize classroom structure to ensure a safe space for children., Grade students' homework and materials by using professional judgment and answer key., Assist the teacher to facilitate classroom interactions and teaching progress in both in-person and online settings., Teach grade four grammars including adjectives, adverbs, tenses, and more.