Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SZE HON LAI

Summary

Detail-oriented and adaptable professional with a strong foundation in administrative operations, customer service, and technical documentation. Gained hands-on experience organizing music contests, concerts, and campus music festivals through college student union involvement, developing skills in event coordination, artist communication, and promotional planning. Proficient in Microsoft Office, scheduling tools, and digital systems, with a track record of working effectively in fast-paced, high-pressure environments. Brings a strong interest in the music industry and is fully available for extended hours and late-night events to support creative teams, songwriters, and live music operations.

Overview

7
7
years of professional experience

Work History

Sales & Operations Representative

HON-MARK
10.2024 - Current
  • Processed purchases, sales, and orders using the company's digital system with high accuracy and efficiency.
  • Communicated regularly with vendors and internal teams to coordinate deliveries and manage inventory levels, ensuring seamless supply chain operations.
  • Provided clear, attentive customer service, resolving inquiries promptly and maintaining strong client relationships.
  • Organized and maintained detailed transaction records and reports to support operational transparency.

Electrician Apprentice

GRID ELECTRIC
05.2023 - 05.2024
  • Interpreted blueprints and technical schematics using AutoCAD, facilitating clear communication between project managers, clients, and installation teams.
  • Documented project progress and modifications meticulously, maintaining organized records that enhanced team coordination and project tracking.
  • Coordinated schedules and communicated effectively with clients and supervisors to ensure timely completion of electrical installations.

Customs Officer

Hong Kong Customs and Excise Department
12.2017 - 11.2022
  • Enforced customs regulations and managed inspections with professionalism and precision, requiring detailed communication with the public and colleagues.
  • Compiled and maintained thorough reports using Microsoft Office, demonstrating strong organizational and documentation skills.
  • Handled high-pressure situations and public inquiries diplomatically, showcasing effective interpersonal and conflict-resolution abilities.
  • Responded calmly and decisively to sudden and unexpected situations, maintaining full attention to detail to ensure accuracy in claims and payments.
  • Worked independently, managing responsibilities efficiently while adapting to varying operational demands.

Education

Associate of Science - Electrical Engineering Technician

Centennial College
Scarborough, None
04-2023

Associate of Arts - Tourism And Hospitality Management

CUSCS
HONG KONG
07-2014

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams, SharePoint)
  • Canva (basic graphic content creation)
  • Event scheduling and digital content handling
  • AutoCAD
  • Strong attention to detail and accuracy in documentation
  • Effective communication and teamwork
  • Time management and ability to work under pressure
  • Willingness to work evenings and weekends for events

Languages

English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary

Timeline

Sales & Operations Representative

HON-MARK
10.2024 - Current

Electrician Apprentice

GRID ELECTRIC
05.2023 - 05.2024

Customs Officer

Hong Kong Customs and Excise Department
12.2017 - 11.2022

Associate of Science - Electrical Engineering Technician

Centennial College

Associate of Arts - Tourism And Hospitality Management

CUSCS

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SZE HON LAI