Szandra Szabo

• Managed banking reconciliations and monthly balance sheet statements-send report to the customers (Corporate) monthly and weekly
• Managed journal entries, collection efforts, reconciliations, and payroll processing and forwarded the to the collection team
• Collaborated with other departments to achieve accurate and prompt financial reporting and organization from e-mails
• Generated monthly and quarterly financial statements for executive review.
• Handling dispute cases: credits ( if the parcel delayed, transfer money back manually and create ticket about delay time-according to the FedEx rule)
• Handling and create rebills (new tax number, new business name, invalid account renew, add or modify address, accounting

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Inbound and outgoing calls-informed customers over 18 ages about devices, promotions,how to use devices, where to find shops
• Social media handling: chat with customers, register new devices' codes into the system, handling emails ask pictures about the damaged devices,
• Complaints handling and reply in 30 days and forward it to the management
• Troubleshooting - how to reset the device, how to clean it correctly
• Inform the customers about the rules bearing in mind the rules of the Hungarian Government also
• ASAP medical notification form forwarding
• To reach the goals about call monitoring accomplish the target: customer response after the call there was a survey, Volumes: the average length of the calls, solved issues, e-mail numbers, social media chat numbers, min 100 outgoing calls, attendance: keep the breaks, logging in time, afterwork time under 30 seconds

• Decision preparation process in mortgages-connection with branches, employer consultation, gaps, validity control, valuation,preliminary assessment
• Decision presentation and summary details: review all documents from the branch side and there was anything missing for example signature or important data, sent back to the branch
• Check the valid job details about the employer's certificate Call the HR, ask about child support, refunds,bonuses tax declaration check from the previous year
• Valuation about the real estate (material, field, real and perceived value )

• Served as role model for mentees by demonstrating strong values and ethical standards. I shared my knowledge, and showed how the conversation looks like bases on call monitoring map
• Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection. Daily report for the department manager about the newcomer
• Assisted mentees in developing self-confidence and positive self-image.
• Assisted mentees in setting and achieving educational and career goals to encourage independence.
• Telebank inbound calls in senior group, and loan group, full customer care (bank cards blocking, activation, advice new cards and insurance,order new cards in KPR system using oracle and KAPITI,customer acquisition-appointment booking for branches, insurance for credit and debit cards,,upgrade customers with investments ( long and short term)

• Trained and mentored new sales representatives and motivate them to reach the seasonal goals for prize
• Retained excellent client satisfaction ratings through outstanding service delivery. We got Call Mon( Call monitoring) every month based on different aspects -client satisfaction, length of the call, product knowledge, courtesy, appropriate information and tone
• Managed customer accounts to secure customer satisfaction and repeat business-forward to the other groups if needed-for loan, for investment, for branch and book the appointment
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations. -reach daily weekly and monthly goals in CRM system using out ratio
• insurance -full information, modification
• full alert services-advice and modification
• card activation, order new cards with installment service
• sales: EPP (installment after expenses) ITC (instant cash until credit card cash limit) LOP (installment transfer for another account from 6 months to 60 months)
• after ECS+ and Essense system I was in the start testing team how to figure out new menu, test KHR ( positive and negative black list checker) and Girinfo ( all centre database in Europe with customers' valid details

• Confirmed appointments, communicated with clients, and updated client records.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Organized, maintained and updated information in computer databases.
• Letter organization about monthly rent and inform customers
• Translation on meetings and secretary tasks-writing, interpreting, help for visitors, catering

• Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
• Installment agreements with customers-credit card, overdraft, mortgage loan
• Keep relationship with other groups from customers service, card monitoring
• Configure alerts: sms, e-mail
• If needed, promoted other loans for the customer
• Make reports about the weekly PTP(promise to pay) and how to reach the next weeks's goals
• Handle other levels(soft medium and hard)

Outbound calls to inform the customers about engineer's coming, appointments about damaged devices, keep relationship with customers and center from Wales, Scotland, England and North-Ireland-different part every day

• Set up machines to start production cycles and controlled machine settings.
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.