Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Szabina Sarvary

Milton,ON

Summary

A dynamic leader who believes in enhancing relationships through customer service and collaboration. A passionate professional with a demonstrated history of working in the healthcare/retirement industry. Adaptable in changing environments with strategic decision-making skills. Highly experienced in new development openings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive Director

Granite Landing By Revera Inc.
10.2022 - Current
  • Being efficient in the operation of key metrics of all the residence’s departments (e.g. Culinary, Housekeeping, Recreation, Health & Wellness, Environmental Services, Front Office and capital Expenditures)
  • Ensuring that all Residence services are provided in conformance with all applicable legislative/regulatory requirements including the preparation of accreditation documents as required.
  • Focusing on the “Ownership, Accountability and Responsibility” Model
  • Met / exceeded budgeted occupancy levels to maximize ancillary revenues including care, pharmacy, telco, cable etc.
  • Coaching, mentoring and managing the performance of all direct reports to ensure the appropriate supports are in place for career development and performance management
  • Actively promoting the Residence and the organization by overseeing all marketing/sales activities in accordance with Revera policies and standards to promote an effective sales culture
  • Participating in the development of the annual operating and capital budgets and ensure conformance to approved budgets
  • Achieving optimal operating margin for the Retirement Community
  • Adhering to residence goals and objectives in conjunction with the Regional Director of Operations ensuring that they are met within available budgetary and fiscal resources and appropriate time frames
  • Ensuring that all care and services provided for are billed and that labor is aligned to occupancy and acuity.
  • Administering residence collective agreements on a day to day basis and represent the organization in the grievance process.
  • Engaging with the Residents/families to welcome feedback and review concerns with a focus on quick resolution.
  • Maintaining strong community partnerships with key external vendors and stakeholders
  • Implementing policies and procedures to conform with organizational standards and applicable legislation
  • Upholding and promoting the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct.

Assistant General Manager

The Shores of Port Credit - Verve Senior Living
09.2021 - 09.2022
  • Responsible for opening a new residence in collaboration with all other departments.
  • Collaborated with the development, interpretation, and implementation of policies and procedures and communicate it to appropriate staff.
  • Reviewed, approved, and directed all monthly invoices to head office for payment.
  • Maintained proper staffing hours in conjunction with annual budgets.
  • Assisted with human resources activities, including recruitment, orientation and training, and performance management.
  • Assumed responsibility for supervising staff and managing property in the General Manager's absence.
  • Ensured appropriate admission, transfer and discharge of resident according to terms as set out in the Tenancy Agreement and CHIP package.
  • Ensured provision of high quality resident services and effective fiscal performance of all departments through participative leadership and adherence to established performance standards.
  • Assisted General Manager in preparing and completing action plans; occupancy and sales, implementing productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Covered responsibilities of other management roles in the residence during periods when position is vacant.
  • Coached other managers with their development
  • Assisted with and leads staff education, meetings, and related staff development initiatives.
  • Ensured residence is in compliance with all governmental legislation and corporate policies and procedures, including all aspects of health and safety. Reviews, responds and acts, where necessary, on all reports of inspection authorities.
  • Communicated on a regular basis with the residents and their families, including meeting with residents/families to resolve problems/ concerns/ complaints, and reviewing suggestions on a need be basis.
  • Responded to complaints as required, ensuring that the Retirement Homes Act is followed

Business Manager

Parkland on Eglinton West - Shannex RLC
09.2020 - 09.2021
  • Responsible for opening a new residence in collaboration with all other departments.
  • Provided leadership and oversight to all operational elements of the Workforce departments to ensure compliance to brand standards, policies, procedures and applicable legislations
  • Ensured accuracy of resident information and documentation within YARDI Senior Living platforms
  • Ensured that resident movement was accurately reflected within YARDI
  • Ensured that resident month end billing processes were adhered to
  • Responsible for ancillary charge audit to ensure accurate and complete resident billing
  • Facilitated operational spending through creation, review and receipt of purchase orders
  • Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.

Office Manager

The Sumach by Chartwell
12.2018 - 09.2020
  • Responsible for opening a new residence in collaboration with all other departments.
  • Responded to resident or family member inquires/concerns and ensured appropriate action was taken within decision-making authority and/or brought to the attention of the GM.
  • Oversaw and coordinated the front desk staff that operated 24/7.
  • Maintained a complete set of accounting records for the resident & prepared all resident billing.
  • Handled all queries concerning billing and payments from residents and/or their family members
  • Performed payroll duties necessary for the calculation of accurate wages and salaries for all staff
  • Maintained employee records of hours worked, days absent, vacation, statutory holidays and sick time
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Office Manager

Canterbury Place Retirement Residence, Verve Senior Living
04.2017 - 12.2018
  • Transcribed and input payroll on a bi-weekly basis for processing and prepared cheque stubs for distribution
  • Responded to inquires related to payroll, employment standards and benefits as per provincial legislation/collective agreement
  • Established and updated all employee & resident files and information
  • Implemented and maintained system for tracking guest meals, revenue from services, added services and special event revenue
  • Supervised reception staff
  • Recruited, interviewed & selected candidates
  • Complied with OH&S, Workplace Safety and Insurance Act & WHMIS

Dining Services Supervisor/ Concierge

Hazelton Place Retirement, Verve Senior Living
04.2012 - 03.2017
  • Served as host for diners to drive pleasurable dining experiences.
  • Followed OSHA, safety, health and sanitation guidelines.
  • Maintained clean, safe and hazard-free work environment.
  • Supervised wait staff during meal service.
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Controlled food costs and managed inventory.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and oversaw weekly and special event menu plans.

Education

License Certificate - Leadership in Senior Living

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
03.2023

Certificate - Accounting

George Brown College

College Degree - Economics, Trade, Logistics

Bilingual Vocational School of Economics And Trade
Hungary, Budapest

Skills

  • Team Leadership Expertise
  • Training and Development Skills
  • Department Oversight
  • Administrative Management
  • Human Resources Oversight
  • Management Training
  • Hiring and Onboarding
  • Performance Monitoring and Evaluation
  • Business Operations Knowledge
  • Finance and Accounting Oversight
  • Records Organization and Management
  • Business Leadership

Certification

  • Certified Joint Health & Safety Committee Member
  • Understanding Dementia Certificate
  • Alzheimer's Care Certificate
  • Smart Serve
  • Food Handler's Certificate
  • Driver's License (G)

Timeline

Executive Director

Granite Landing By Revera Inc.
10.2022 - Current

Assistant General Manager

The Shores of Port Credit - Verve Senior Living
09.2021 - 09.2022

Business Manager

Parkland on Eglinton West - Shannex RLC
09.2020 - 09.2021

Office Manager

The Sumach by Chartwell
12.2018 - 09.2020

Office Manager

Canterbury Place Retirement Residence, Verve Senior Living
04.2017 - 12.2018

Dining Services Supervisor/ Concierge

Hazelton Place Retirement, Verve Senior Living
04.2012 - 03.2017

License Certificate - Leadership in Senior Living

Conestoga College Institute of Technology And Advanced Learning

Certificate - Accounting

George Brown College

College Degree - Economics, Trade, Logistics

Bilingual Vocational School of Economics And Trade

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Szabina Sarvary