Syria Nadda-Roberts
Toronto,ON
Summary
I've had the distinct honor of working in both the halls of a courthouse and on the busy frontline of customer service at Longo's throughout the dual-role professional adventure. I was immersed in the realm of law and justice at the courthouse, where accuracy and attention to detail are crucial. The duties as a courthouse staffer included anything from organizing case files to aiding judges and attorneys in their daily operations. The pressure of responsibility in this setting taught me the value of thoroughness and discretion, ensuring that justice was administered with the utmost honesty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Cashier
Longos
08.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Mail Delivery
Davies Law Firm
06.2024 - 08.2024
- Reduced errors in mail delivery by carefully matching addresses on envelopes with mailing lists.
- Maintained strong relationships with customers through respectful communication, professional appearance, and reliable mail delivery services.
- Enhanced mail delivery efficiency by accurately sorting and distributing incoming correspondence.
- Ensured timely mail delivery by prioritizing urgent parcels and correspondence.
Courthouse Staff
Ontario Court Of Justice
07.2023 - 09.2023
- Admin work
- Front Desk Assistant
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Receptionist/Office Assistant
Fadia Nadda Productions
09.2020 - 06.2021
- Maintained order and cleanliness of reception area for professional and inviting atmosphere
- Managed multi-line telephone system and greeted claimants during office visits
- Prepared, collected and distributed outgoing and incoming mail and packages
- Resolved customer problems and complaints
- Kept the reception area clean and neat to give visitors a positive first impression.
Education
High School Diploma -
Central Technical School
Borden And Bloor Street06.2024
Skills
- Credit and Cash Transactions
- Conflict Resolution
- Billing and Payment Processing
- Hospitality and Accommodation
- Data entry
- Microsoft PowerPoint
- Live chat support
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Mail Delivery
Davies Law Firm
06.2024 - 08.2024
Courthouse Staff
Ontario Court Of Justice
07.2023 - 09.2023
Customer Service Representative/Cashier
Longos
08.2022 - Current
Receptionist/Office Assistant
Fadia Nadda Productions
09.2020 - 06.2021
High School Diploma -
Central Technical School
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