Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Syrenne Tongco

St. Catharines,ON

Summary

Dynamic and results-oriented professional, boasting a multifaceted career with over 12 years of experience, including a year of dedicated service as a Team Leader at McDonald's and an impressive 11 years as an Executive Secretary. Recently enhanced credentials with an International Business Diploma, underscoring a robust understanding of global business strategies and practices. Distinguished for outstanding organizational abilities and exceptional customer service acumen, combined with a proven track record of excelling in fast-paced environments. Seeking to leverage this rich blend of hands-on experience and academic knowledge to make a significant impact in a new and challenging role.

Overview

13
13
years of professional experience

Work History

Team Leader

McDonalds
St Catharines, Ontario
05.2022 - Current
  • Excelled in delivering outstanding customer service, ensuring a memorable dining experience by promptly addressing and resolving patron inquiries and concerns.
  • Partnered effectively with team members to uphold a pristine and hygienic work environment, adhering to rigorous cleaning and sanitization standards.
  • Demonstrated excellent teamwork and communication abilities, especially in high-pressure scenarios, to guarantee seamless and efficient customer service.
  • Managed cash transactions with precision, skillfully processed orders, and adeptly operated the POS system, maintaining a record of minimal transactional errors.
  • Engaged enthusiastically in professional development programs, enhancing expertise in product offerings, food safety protocols, and service excellence.
  • Contributed to effective inventory management by assisting in restocking and ensuring the quality and freshness of supplies, optimizing inventory turnover.
  • Showcased a strong commitment to professionalism, punctuality, and adherence to company guidelines and policies.
  • Displayed versatility and adaptability by taking on varied responsibilities, including drive-thru service, food preparation, and order fulfillment, to meet dynamic operational needs.
  • Led a team initiative to improve order accuracy and speed, resulting in a 15% increase in customer satisfaction ratings and a 10% reduction in order fulfillment time.
  • Conducted regular training sessions for new employees, fostering a culture of continuous learning and skill development, which improved team performance by 25%.

Executive Secretary to the Vice President

Megaworld Corporation
, Philippines
04.2011 - 04.2022
  • Drove a 30% increase in project turnover within three months by streamlining team orientation on critical processes.
  • Forged key relationships with government agencies, accelerating project completion timelines.
  • Developed and implemented an enhanced filing and monitoring system, boosting team productivity in managing files and financial transactions.
  • Conducted comprehensive fieldwork training for colleagues, enhancing their professional skills and capabilities.
  • Consistently surpassed annual team targets, enabling proactive identification and resolution of potential document-related issues.
  • Engaged actively in corporate learning seminars, continually refining my professional skills and strategic acumen.
  • Reformed and optimized internal policies, significantly improving team efficiency and effectiveness.
  • Conducted thorough review and monitoring of essential documents for title issuance and transfers, cutting down process costs and averting penalties.
  • Recognized for outstanding performance, consistently surpassing evaluation benchmarks.
  • Facilitated effective communication between the Vice President and key stakeholders, leading to improved project coordination and stakeholder satisfaction.
  • Managed complex calendar arrangements, including scheduling of high-priority meetings and events, ensuring optimal use of the Vice President’s time.
  • Played a pivotal role in the preparation and execution of quarterly team reviews and presentations, resulting in enhanced team performance and goal alignment.
  • Administered and maintained confidential documents related to land titling, safeguarding sensitive information and ensuring compliance with regulatory standards.
  • Acted as a liaison for the Vice President, efficiently addressing inquiries and resolving issues, which contributed to a 25% improvement in internal and external communication efficiency.

Education

Associate of Applied Science - International Business

Niagara College
Niagara-on-the-Lake, ON
12-2023

Certificate - Hospitality And Tourism Management

Brigham Young University
Idaho
12-2021

Certificate - Career Management, Leadership, And Finance

BYU Pathway Connect
Philippines
04-2021

Bachelor of Science - Business Management

Bicol University
Philippines
03-2011

Skills

  • Documentation and Reporting
  • Cash Handling
  • Team Supervision
  • Coaching and Mentoring
  • People Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Goal Setting
  • Leadership
  • Conflict Resolution
  • Project Management
  • Administrative Support
  • Technology Proficiency
  • Exceptional Organizational Skills
  • Multitasking

Accomplishments

  • Recognized as 'Employee of the Month' at McDonald's for exceptional performance and outstanding customer service.
  • Achieved six promotions within the Executive Secretary role at Megaworld Corporation, reflecting a consistent record of professional growth and excellence.
  • Honored with a '10-Year Loyalty Award' at Megaworld Corporation in recognition of a decade of dedicated service and commitment to the organization.

Languages

English
Full Professional
Tagalog
Full Professional

References

References available upon request.

Timeline

Team Leader

McDonalds
05.2022 - Current

Executive Secretary to the Vice President

Megaworld Corporation
04.2011 - 04.2022

Associate of Applied Science - International Business

Niagara College

Certificate - Hospitality And Tourism Management

Brigham Young University

Certificate - Career Management, Leadership, And Finance

BYU Pathway Connect

Bachelor of Science - Business Management

Bicol University

Similar Profiles

CREATE PROFILE
Syrenne Tongco