Syra Clarise Gaddi
Niagara Falls,ON
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. It may not have the same environment with what I am applying to, but I am very much willing to learn something new.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Player's Club Representative
Niagara Casinos
Niagara Falls, ON
03.2023 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Sales Associate
Multi Brands Outlet
Niagara Falls, ON
10.2011 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and store credit transactions to complete customer purchases.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managing the store’s key and security alarm system, including ensuring it’s in perfect condition, enabling it and disabling it when necessary
Housekeeping Room Attendant
Days Inn
Niagara Falls, ON
03.2011 - 10.2011
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Pulungmasle High School
Pampanga, PhilippinesHigh School Diploma -
Saint Michael Catholic High School
Niagara Falls, ON06.2011
Skills
- Sales Expertise
- Cash Handling
- Stocking and Receiving
- Customer Needs Assessment
- Teamwork and Collaboration
- Time Management
- Verbal and Written Communication
- Store Opening and Closing
- Checking Inventories
- Basic Computer Skills
Certification
- Smart Serve
Timeline
Player's Club Representative
Niagara Casinos
03.2023 - Current
Sales Associate
Multi Brands Outlet
10.2011 - 09.2024
Housekeeping Room Attendant
Days Inn
03.2011 - 10.2011
Pulungmasle High School
High School Diploma -
Saint Michael Catholic High School