Syonn Dawkins
Ottawa,Canada
Summary
Professional and prepared front line professional ready to contribute to organizational success. Demonstrates strong focus on teamwork, flexibility, and achieving results. Skilled in customer service, problem-solving, communication, and multi-tasking. Known for reliability and adapting to changing needs.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Front Line Worker
Shepherds of Good Hope
09.2023 - 02.2024
- Assisted with registration and intake of clients, gathering confidential data, using software and databases to provide ongoing support to vulnerable clients.
- Provided essential resources for clients and connect client with their resource worker.
- Referrals to internal and external supports and advocacy.
- Maintained health and safety standard.
- Logged and filed incident reports.
Sales Advisor
H&M
01.2021 - 01.2022
- Delivered exceptional customer service by warmly welcoming and assisting customers throughout the store.
- Engaged with customers through conversations to understand their needs and provide tailored support.
- Confidently promoted and sold products by highlighting features and benefits that aligned with customer preferences.
- Data entry and research as required to troubleshoot customer issues.
Human Resources Client Services Representative
Algonquin College
01.2021 - 01.2021
- Receiving and placing customer service telephone calls.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Enhanced productivity levels by anticipating needs and delivering outstanding support and evaluated client’s information to explore issues.
- Resolving customer complaints, managing database records, drafting status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
Team Assistant
Ministry of Children and Family Development
09.2020 - 01.2021
- Sorting emails, letters, and messages by importance and passing them to respective team members.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Assisted customers with inquiries and respond to general inquiries from prospective members, clients and staff via telephone, face-to-face, and email as it relates to ministry support to family.
Human Resources and Volunteer, Project
Canadian Cancer Society
06.2019 - 04.2020
- Developed full recruitment and selection cycle process to assist over 20 volunteer engagement coordinators to attract Coop students, Long-term leadership, and project-related volunteers.
- Spearheaded and coordinated staff training and to educate staff on HR software functionalities, and HR recruitment general practices with special emphasis on recruitment requisition drafting, recruitment and selection process features.
- Coached and educated management throughout the organization on appropriate guidelines for maintaining a legally compliant workplace.
- Implemented Improved operational processes resulting in a productivity increase of 35 % in volunteer engagement.
- Developed and initiated projects, managed costs, and monitored performance.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Special Projects (HRM and Volunteer), Coop
Canadian Cancer Society
03.2019 - 05.2019
- Identified opportunities for performance improvement through internal diagnosis, process/system reviews in order to understand barriers and possible solutions; conducting external research into good and best practices for Human Resources staff and volunteer engagement coordinator.
- Promote data protection, improve overall strategic and operational performance and insight.
- Directed onboarding and training for over 7 new employees each year, keeping company operations smooth and production efficiency with skilled candidates.
Customer Experience Representative
Agency/Greenwich Associates
09.2017 - 05.2019
- Collected market research data on customer experience for various organizations through phone interviews with various clients, increasing business activities and escalate customer complaints with a target of 3 completes per hour.
- Enhanced productivity levels by anticipating needs and delivering outstanding support and evaluated customer information to explore issues.
- Developed potential solutions and maintain high-quality service Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Investigated and resolved customer inquiries and complaints quickly.
Bank Teller Team Leader
The Bank of Nova Scotia Jamaica Limited
10.2012 - 07.2017
- Managed and balanced Tellers team cash constantly with over 95% rate and processed transactions in compliance with standardized banking procedures while assisting individual team members by keeping everyone up to date on the status of activities and procedures.
- Trained new Tellers, provide training and identify need improvement areas for existing team members, through executed coaching and development for five team members who were full time and part-time, to have them meet and exceed customer service experience.
Customer Service Representative (Relief)
The Bank of Nova Scotia Jamaica Limited
05.2016 - 08.2016
- Assisted customers with inquiries and respond to general inquiries from prospective members, clients and staff via telephone, postal mail, email and fax.
- Enhanced productivity levels by anticipating needs and delivering outstanding support and evaluated customer information to explore issues.
- Resolved customer issues such as account balance, unusual transaction, charges and provide useful advice to avoid future occurrence with completion of over 10 customers per day.
- Maintained current knowledge of banking regulation to ensure ongoing compliance with all banking procedures.
Education
Post-Graduate Diploma - Advanced Project Management & Strategic Leadership
Lambton College of Applied Arts and Technology
Toronto, ON01.2019
Bachelor of Business Administration - Marketing and Human Resources Management
University Of Technology
01.2011
Skills
- Equity-focused facilitation
- Workplace efficiency strategies
- Effective time management
- Training program development
- Effective project coordination
- Human resources leadership
- Client relationship building
- Operational efficiency enhancement
- Workforce development
- Proficient in computer applications
- Visual presentation design
- Facilitating employee engagement
- Customer complaint resolution
- Cash handling expertise
- Effective team collaboration
- Analytical problem-solving
- Workforce integration support
- Workplace hazard assessment
Languages
English
Native or Bilingual
Certification
- Standard First Aid and CPR
- Safe Check Food Safety
- Serving it Right
Timeline
Front Line Worker
Shepherds of Good Hope
09.2023 - 02.2024
Sales Advisor
H&M
01.2021 - 01.2022
Human Resources Client Services Representative
Algonquin College
01.2021 - 01.2021
Team Assistant
Ministry of Children and Family Development
09.2020 - 01.2021
Human Resources and Volunteer, Project
Canadian Cancer Society
06.2019 - 04.2020
Special Projects (HRM and Volunteer), Coop
Canadian Cancer Society
03.2019 - 05.2019
Customer Experience Representative
Agency/Greenwich Associates
09.2017 - 05.2019
Customer Service Representative (Relief)
The Bank of Nova Scotia Jamaica Limited
05.2016 - 08.2016
Bank Teller Team Leader
The Bank of Nova Scotia Jamaica Limited
10.2012 - 07.2017
Bachelor of Business Administration - Marketing and Human Resources Management
University Of Technology
Post-Graduate Diploma - Advanced Project Management & Strategic Leadership
Lambton College of Applied Arts and Technology
Similar Profiles
Annet BanuraAnnet Banura
Frontline Worker at Shepherds of Good HopeFrontline Worker at Shepherds of Good Hope
Andrew MugerwaAndrew Mugerwa
Volunteering at Shepherds Of Good HopeVolunteering at Shepherds Of Good Hope
Safiye Rana SongurSafiye Rana Songur
Volunteer – Meal Services at Shepherds of Good HopeVolunteer – Meal Services at Shepherds of Good Hope
Jake Atkins MRTPIJake Atkins MRTPI
Intermediate Planner at Stantec CanadaIntermediate Planner at Stantec Canada
Matia GianniasMatia Giannias
Customer Experience Representative at AinsworthCustomer Experience Representative at Ainsworth