Synthia Fon Asandom
Ottawa,Canada
Summary
Dynamic, customer-centric professional with a proven track record of delivering outstanding service and support across various industries. Expertise in managing client inquiries, resolving complex issues, and cultivating long-term customer relationships that drive satisfaction and loyalty. Recognized for exceptional communication, active listening, and problem-solving skills that consistently enhance the overall customer experience. Committed to leveraging proficiency in CRM systems and customer service platforms to streamline operations while maintaining a positive attitude and adaptability in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Live chat support
Rogers Canada
06.2023 - Current
- Providing real time support to customers via life chats, handling services related to products, services, account management, billing and technical issues.
- Used HubSpot’s service hub and live chat tools to manage tickets, chat flows and customer inquiries.
- Responding promptly to customers via chat and calls.
- Assist 60-70 chats a day
- Used GA4 to analyze traffic, track conversions and follow ups.
- Meeting or exceeding performance metrics such as response time, customer satisfaction and resolution rate.
- Support campaign coordination with exposure to Google Ads and Google Merchant Center.
Customer service Representative
Farm Boy
Ottawa
09.2021 - 04.2023
- Effectively managed the customer database using CRM tools like salesforce, updating records and tracking interactions to enhance customer engagement and retention.
- Delivered excellent customer support via phone, email and in person, handling an average of 60+ customer inquiries daily.
- Applied CRAM skills to build and maintain strong customer relationships, ensuring personalized service and timely follow-ups.
- Maintained detailed product knowledge to assist customers with purchase and promote in-store specials and seasonal promotions.
- Operating the POS system accurately for sales transactions, refunds and exchange.
Receptionist
Boun’s Hotel Cameroon
Cameroon
01.2018 - 01.2020
- Respond to general inquiries via phone, email or in person.
- Meeting and greeting clients, assisting guests with check-in and check-out.
- Approaching potential customers and new members over the phone and communicating promotional offers to increase revenue.
- Identifying and developing solutions for various customers through superior customer service.
Education
Bachelor of Arts - Business Administration
Seneca College
Toronto, ON01.2020
Skills
- Email, call, social media and SMS support
- HubSpot, Google Ads expert
- Time management and multitasking
- Communication skills - clear professional verbal and written communication
- Technology proficiency-Using CMR systems, live chat tools or ticketing software
- Conflicts resolution and problem solving
- Empathy, collaboration and teamwork
- Critical Thinking & Continuous Learning
Languages
English and French
Timeline
Live chat support
Rogers Canada
06.2023 - Current
Customer service Representative
Farm Boy
09.2021 - 04.2023
Receptionist
Boun’s Hotel Cameroon
01.2018 - 01.2020
Bachelor of Arts - Business Administration
Seneca College