SYNSEAR SIMPSON
Bellflower
Summary
Experienced management professional with a proven track record of effectively leading teams and overseeing operations. Demonstrates consistent ability to achieve goals by fostering collaboration and adapting to changing demands. Possesses strong skills in conflict resolution, process improvement, and creating a positive work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Regal Cinemas
11.2024 - Current
- Led training initiatives, enhancing employee skills and confidence.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Developed contingency plans with team to address potential disruptions.
- Established open lines of communication with team for feedback and suggestions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Winner's Circle
Dave & Buster's
07.2023 - 11.2024
- Greets Guests with a positive attitude and enthusiasm while performing multiple job functions
- Assists the Guest with all requests and answers questions as needed and makes recommendations on items
- Provides game assistance by promptly notifying Support Technicians or Management as needed
- Responsible for stocking, displaying and securing merchandise in all storage areas
- Responsible for the reconciliation of tickets and merchandise inventory
- Checks for restocking of necessary supplies
- Brings all areas up to standard
- Discusses problem areas with Manager
- Reviews the cleanliness and organization of the Winner's Circle
- Ensures all plush and shelves are stocked, properly cleaned, and maintained
- Practices proper cost controls by accurately counting tickets and scanning merchandise
- Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers
Team Member
Regal Cinemas
07.2022 - 11.2024
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases
- Answered customer questions and concerns regarding tickets, pricing and promotions
- Provided information regarding show times, new releases and upcoming movies and trailers
- Swept food, debris and trash off of lobby and movie room floors
- Managed cash and credit transactions and balanced registers after shifts
Training Ambassador/ Cashier
Amazon Fresh
10.2021 - 06.2022
- Assist in keeping new and existing staff up to date on new store developments, as well as ensuring adequate training and retraining as needed
- Greeted and assisted customers in the front area of the store for initial customer needs
- Maintained safety and cleanliness of entry ways or floors
- Handled cash and card operations
- Handle register during high pressure
- Conduct all transactions involving gift cards, refunds, and store credit
Seasonal Sales Associate/ Cashier
Bath & Body Works
09.2021 - 12.2021
- Using customer service skills to help customers before, during and after they buy products
- Giving customers full attention and listening to acknowledge the items they want to purchase
- Stocked inventory on the sales floors as needed
- Maintaining safety and cleanliness of work area by performing various housekeeping duties
- Greeted customers at arrival and offered assistance
Cashier/ Team Member
Kentucky Fried Chicken
11.2020 - 09.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Built loyal clientele through friendly interactions and consistent appreciation
- Took initiative to find extra tasks when scheduled duties were completed
Education
Long Beach City College - Business Administration And Management
Cerritos College
Norwalk, CA06-2025
Mayfair Middle/High School -
Mayfair Middle/High School
Lakewood, CA06.2021
Skills
- Strong Interpersonal Skills
- Critical Thinking
- Great Problem Solving Skills
- Effective Communication
- Strong Customer Service
- Internet Proficiency
- Point of Sale System
- Money handling
- Staff training and development
- Staff supervision
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Timeline
Assistant Manager
Regal Cinemas
11.2024 - Current
Winner's Circle
Dave & Buster's
07.2023 - 11.2024
Team Member
Regal Cinemas
07.2022 - 11.2024
Training Ambassador/ Cashier
Amazon Fresh
10.2021 - 06.2022
Seasonal Sales Associate/ Cashier
Bath & Body Works
09.2021 - 12.2021
Cashier/ Team Member
Kentucky Fried Chicken
11.2020 - 09.2021
Long Beach City College - Business Administration And Management
Cerritos College
Mayfair Middle/High School -
Mayfair Middle/High School
Similar Profiles
Marissa TuftMarissa Tuft
Floor Staff at Regal CinemasFloor Staff at Regal Cinemas
Jonathan BylerJonathan Byler
Floor Staff Member at Regal CinemasFloor Staff Member at Regal Cinemas
Jalen SmithJalen Smith
Assistant Manager at Regal Cinemas Kendall Village 16 IMAX & RPXAssistant Manager at Regal Cinemas Kendall Village 16 IMAX & RPX