Syna Khan
Sacramento
Summary
Detail-oriented medical billing professional with over 20 years of experience in claims processing and staff training. Known for reducing claim denials and ensuring compliance with industry regulations, ready to enhance billing operations and improve patient satisfaction.
Overview
2027
2027
years of professional experience
Work History
Medical Biller
CVS
Sacramento, CA
12.2005 - 12.2026
- Reviewed and reconciled claims to minimize denials and expedite resolutions.
- Managed patient billing processes to ensure timely and accurate submissions.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Trained staff on coding guidelines and compliance regulations for enhanced accuracy.
- Mentored junior billers in best practices for revenue cycle management and patient communication.
- Conducted audits of billing records to uphold standards and identify areas for improvement.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Data Entry Clerk
Maximus Healthcare
Folsom, CA
2003 - 2005
- Entered patient information into electronic health record system accurately and efficiently.
- Assisted in data verification processes to ensure integrity of healthcare records.
- Maintained confidentiality while handling sensitive patient data according to HIPAA regulations.
- Streamlined data entry processes, reducing errors and improving turnaround times.
- Adapted quickly to new software tools for improved workflow efficiency and data handling.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
Customer Service Representative
Barry Manufacturing
Lynn, MA
1998 - 2002
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns to ensure customer satisfaction and loyalty.
- Utilized CRM software to track customer interactions and enhance service delivery.
- Collaborated with team members to improve response times for customer queries.
- Trained new staff on company policies, procedures, and customer service best practices.
- Conducted follow-up calls to ensure resolution of issues and gather feedback on service quality.
- Identified recurring problems in customer feedback, suggesting actionable improvements to management.
Education
High School Diploma -
Lincoln High School
Stockton, CA05-1990
Skills
- Insurance claims
- Medical billing
- Insurance billing
- Electronic claims
- HIPAA compliance
- Insurance verification
- Patient billing
- Billing procedures
- Claim submission
- Data entry
- Medicare processes
- Denial management
- CMS-1500 billing forms
- Claims processing
- Payment posting
- ICD-10 proficiency
- ICD-10
- Medical claims submission
- Multitasking and organization
- Data analysis
- Account management
- Critical thinking
- Teamwork and collaboration
- Invoice processing
Languages
English
Cambodian
Timeline
Medical Biller
CVS
12.2005 - 12.2026
Data Entry Clerk
Maximus Healthcare
2003 - 2005
Customer Service Representative
Barry Manufacturing
1998 - 2002
High School Diploma -
Lincoln High School