Symphony Harris
Los Angeles
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Ambitious with extensive experience promoting products on web and social media platforms. Energetic and punctual individual up-to-date with current trends. Familiar with various posing poses and walking postures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Lead Host
Los Angeles
11.2023 - Current
- Greeted and seated guests at appropriate tables in a timely manner
- Attentive to guests' needs and assisted in providing a pleasant dining experience
- Knew how to properly take reservations for outlets
- Ensured quality control of menus with regard to cleanliness and appearance
- Performed opening and closing duties according to established sidework checklist
- Had a thorough knowledge of menus and current specials in all applicable departments
- Ensured overall guest satisfaction
- Asked guests about their experience during their time with us
- Thanked guests for coming and their experience with us
- Ensured complete cleanliness of the hostess area and our restaurant
- Communicated with supervisors or management on any issues related to customers.
Model
Austin Mazza Models
05.2022 - 04.2024
- Adapted quickly to changing environments for continued professionalism under pressure
- Remained focused, motivated, and professional throughout long shoots and events
- Developed growing contacts networks to secure regular work
- Promoted products and services by posing for commercials, live shows, and photo shoots
- Modeled garments such as dresses, coats, underclothing, and swimwear
- Secured repeat bookings through outstanding professionalism and versatility
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies
- Forged constructive relationships with photographers, creative directors, and fashion professionals for productive working environments
- Created looks according to brand directives through photographer, stylist, and makeup artist collaboration
- Understood fashion trends to accurately portray brand and client briefs
- Met changing needs of diverse runway shows and events for flexible support.
Hostess/Customer Service Representative
Beverly Hills The Hideaway
08.2023 - 02.2024
- Greeted incoming and departing guests warmly with a genuine smile and eye contact; escorted them to assigned dining area; presented menus; announced waiter's name
- Observant to guests' needs throughout dining experience to ensure they received high-quality service
- Helped dining room staff by setting and clearing tables; replenishing water; serving beverages
- Contributed to team effort by accomplishing related results as needed
- Tended to special guest needs and requests
- Answered incoming calls to the restaurant and provided appropriate service
- Ensured diners had a pleasant, welcoming, and memorable dining experience
- Resolved conflicts or addressed or worked to prevent diner disappointments
- Guided opening and closing of the restaurant in cooperation with the chef and back-of-house manager.
Hostess/Customer Service Representative
Round Rock - Kalahari Resorts & Conventions
02.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time, and productivity
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
- Educated customers about billing, payment processing, and support policies and procedures
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
High School Or Equivalent - Biology
West Los Angeles College
Culver City, CA06.2024
Skills
- Customer Service
- Understanding Customer Needs
- Multi-Line Telephone Operation
- Monitoring
- Brand Representation
- Team Development
- Order Fulfillment
- Event Scheduling
- Active Listener
- Activity Coordination
- Maintain Appearance
Additional Information
As a host, I also help out the servers if they need help with taking drink orders, I help bussing (cleaning tables), and I open and close. For me, I do a bit of everything although I am a host. I also check on the kitchen and do menu counts, just to make sure the kitchen doesn't get backed up or anything and to see if they are in a good pace. Just in case if I have to do a waitlist on guests to get the servers some time and the kitchen to catch up. Fun Fact: I am also a model and been modeling for 2 years. I have a fascination with science and math, especially Quantum Physics and Petrology (Study of Rocks), my passion is dancing and swordsmanship.
Timeline
Lead Host
Los Angeles
11.2023 - Current
Hostess/Customer Service Representative
Beverly Hills The Hideaway
08.2023 - 02.2024
Hostess/Customer Service Representative
Round Rock - Kalahari Resorts & Conventions
02.2023 - 06.2023
Model
Austin Mazza Models
05.2022 - 04.2024
High School Or Equivalent - Biology
West Los Angeles College
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